Retail Support Manager (Area Manager) - Far North Qld

at  Prices Plus

ABOUT THE ROLE

The position of Retail Support Manager will be based in far North Queensland, supporting up to 15 regional stores with around 150 employees: Bowen, Charters Towers, Tully, Ingham, Willows, Ayr Hermit Park and Woodlands to name a few.

REPORTING TO THE OPERATIONS MANAGER, THE KEY RESPONSIBILITIES OF THIS ROLE SHALL INCLUDE, BUT NOT BE LIMITED TO:

• Ensure all stores are ready and open for business every day with high standards of visual merchandising and store appearance.
• Certify our team provides service excellence to internal and external stakeholders, training all teams within our customer service guidelines.
• Ensure store managers are performing daily administration procedures accurately, including completing all required reports and/or paperwork as per company guidelines.
• Recruit, train, lead, and engage the team by providing structured feedback and coaching to develop people with a clear vision and goals.
• Monitor the management of stock for all stores to minimise shrinkage and improve accuracy within our systems, including cycle counts and adherence to correct processing procedures.
• Organise and plan available resources to manage expected workloads.
• Regular scheduled travel to stores to oversee store operations and resolve concerns.
• Monitor and understand the local business environment for each location in conjunction with store managers, including market trends and competition.
• Weekly report and communication to the operations manager, including information regarding sales, budget, issues, opportunities for improvements, and action plans.

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE:

• Previous experience as an area or multi-site manager, dealing with the daily operation of a high-volume retail store in a fast-paced environment, and management of managers and their teams.
• Well-developed interpersonal and great communication and listening skills, with a resilient and confident profile interacting and motivating people.
• Previous experience with high standards of visual merchandising and stock management are essential.
• Understanding of human resources, payroll, and collective agreements/awards, managing time, rosters, and people’s performance coming from multiple stores.
• Highly organised with good prioritisation and time management skills.
• Strategic and logical intelligence, delivering people, store, and stock/inventory reports and audits.
• Knowledge of computerised systems, time and attendance, and POS systems are essential.
• Availability to work long shifts, weekends, and public holidays, when necessary, to meet business requirements.
• Hold a current driver’s licence and availability to travel and stay in different stores for up to 7 days at a time is a must. A rotating roster will be provided.
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder, push & pull, some heavy lifting, and stand for extended periods of time.