SACM Analyst

at  Thames Water Utilites

In Team Digital, we’re planning for a future where the technology solutions we co-create and design enable us to achieve our goal to protect our greatest natural resource and allow our customers, communities and the environment to thrive.
As a team, our vision is to create an everyday digital experience for the people we serve - our customers - by putting them at the heart of everything we do. As part of our award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround… as part of the X team what role are they playing in making this happen.
We’re recruiting for a role requiring keen data analyst skills, a passion to learn new technologies, and a willingness to engage with stakeholders across the business.
The Service Asset and Configuration Management (SACM) Analyst is responsible for the day-to-day configuration of data held within a centralised Configuration Management Database (CMDB) ensuring it is up-to-date and accurate

WHAT YOU’LL BE DOING AS A SACM ANALYST

• Undertake data insertion and updating activities within the CMDB ensuring accuracy and quality
• Implement tasks to achieve the Configuration Management Plan in accordance with priority need.
• Contribute towards supporting the CMDB ensuring appropriate regular housekeeping is performed.
• Support verification and audit activities of the CMDB to confirm all CIs are relevant and align to architectural mapping.
• Contribute to the design and implementation of the Configuration Management Plan.
• Work alongside stakeholders to identify and establish Configuration Items (CIs) for inclusion within the CMDB.
• As appropriate, contribute towards the running of the platform by ensuring best practice and suitable governance processes are implemented and functional.
• Track the progress and variation across changing states of CIs. When a CI moves through lifecycle phases, the status changes should be recorded.
  Base Location: Reading - Hybrid
  Working Pattern: 36 Hours

WHAT YOU SHOULD BRING TO THE ROLE

We want to bring together a team of brilliant tech minds with game changing ideas. We’re looking for people who will help us re-imagine the way we work and the way we get things done:

• A truly digital mindset. Open to collaboration. Open to risk. Open to new ways of doing things.
• Obsessed with data. Obsessed with excellence.
• People who think and behave differently to the way we do. People who don’t want to just be another cog in the machine.
• Strong analytical and problem-solving abilities
• Interest in IT and data
• Attention to detail
• Planning and organising skills
• Understanding of data management
• Effective communication skills
• Strong experience with Microsoft Excel