Sales Operations Administrator

at  Resideo

We now have the opportunity for a Sales Operations Adiminstrator to join our Inside Sales team at ADI Global Distribution.This is a hybrid working role with 2 days working from home and 3 days our EMEA Head Office in Chadderton, Oldham.
The Sales Operations Administrator is responsible for providing key administrative support to the Sales team and working within Sales Operations whilst ensuring a first-class customer experience. Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively.
The role will suit an individual who has a bias toward action, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.

• Process customer orders and quotes in SAP to specific SLA’s and customer requirement
• Ensuring ‘right first time, every time’ wherever possible against each order / quote / process
• Field telephone calls as initial line support
• Support first line e-commerce queries
• Liaise with relevant departments to complete customer order, queries and complaints
• Maintain and update customer records
• Support commercial sales in dealing with customer support to close and grow sales
• Direct customers to the correct teams for technical support, account queries
• Manage sales transactions as per customers’ requirements
• Up-sell through attachments and complete solution orders
• Investigate and resolve issues, complaints and invoice queries
• Effectively communicate with both external & internal customers
• Provide an exceptional customer experience against all customer transactionsParticipate in ad hoc projects to further enhance the customer experience