Sales Operations Analyst, Life Sciences/ Genomics Services (m/f/d)

at  Azenta

At Azenta Life Sciences, we firmly believe that our people are critical to our strength, our success and the impact we have on the world. And we are always on the lookout for exceptional talent in all areas of our organization.
Every moment our world waits for a research success, a therapy or an important innovation impacts the lives of the people who need it. If you want to reach new heights in the pursuit of scientific progress and make a difference in the world, we want to hear from you!
GENEWIZ, as part of Azenta Life Sciences, is a leader in providing superior data quality with unparalleled technical support to enable researchers around the world to advance their scientific discoveries faster than ever before. Our clients from leading pharmaceutical, biotech and academic institutions, as well as innovative start-ups, rely on our proprietary technologies to deliver consistent, reliable and high-quality data, even for the most challenging projects. As a full-service provider, we offer Sanger DNA sequencing, gene synthesis, molecular biology, high-throughput/next-generation sequencing, bioinformatics and GLP-compliant services.
For our Genomic Services Sales Operations team we are looking for a Sales Operations Analyst, Life Sciences/ Genomics Services (m/f/d).

• Facilitate communication (in both English and German) among sales representatives, sales management, leadership teams, and various subject matter experts (SMEs) across Azenta Life Sciences to support multiple sales opportunities and projects concurrently, ensuring customer and internal deadlines are met.
• Collaborate closely with various departments across Azenta Life Sciences to ensure smooth business operations.
• By fostering strong interdepartmental communication and cooperation, this role enhances overall business efficiency and supports sales operations effectively.
• Collaborate with Legal, Finance, and business teams to execute customer agreements, terms and conditions, and secure relevant business unit approvals.
• Update, maintain, and monitor customer pricing within internal systems to ensure accurate quoting and order booking. Work within establishing pricing approval guidelines to ensure pricing is audit compliant and implemented correctly. Monitor and scrub expired pricing as needed.
• Manage client Tenders` Request for Information (RFI), and vendor forms, coordinating with SMEs, utilizing information banks, and obtaining timely approvals.
• Contribute to and utilize a database of RFIs and RFPs to ensure quality record keeping, coordinating with subject matter experts on information accuracy.
• Provide sales team information upon request.
• Handle Request for Proposals (RFPs), including creation, information coordination, completion, and submission, ensuring accuracy and adherence to department quality standards.
• Manage tenders and submissions, collaborating with global teams to ensure timely completion and comprehensive responses when applicable.
• Partners with Sales to enable commercial success: Generate and maintain sales information for reporting purposes as needed. Attend regular sales meetings, offering updates as requested and participating in discussions on process improvements. Provide support and training to salespeople and team members on relevant processes and systems, maintain accurate sales reference material and work instructions, assist in preparing sales proposals/quotes and client communications, and support Sales teams in achieving their goals as necessary.
• Assist with client Purchase Order management through documentation review and triage, on-demand reporting, and review of applicable sales orders and invoices. Contribute to the systemic tracking and logging of POs/payment method information within each client’s secure account.
• Develop analytics for existing clients within Azenta Life Sciences to provide vital insights for decision-making. By examining client performance metrics, this function supports commercial and business leadership in making informed strategic choices to drive growth and maximize profitability.
• Facilitate customer quote requests and generation of sales orders through third party channels and online marketplaces. Maintain clean order booking and recordkeeping utilizing Salesforce Opportunities for these incoming orders. Collaborate with internal customer support teams, sales teams, IT teams, and invoicing teams to ensure smooth customer experience and accurate invoicing.
• Assist in maintaining and monitoring Salesforce opportunities, inquiries, and sales rep assignments, completing missing information, and uploading relevant documents.