Sales Operations Associate (m/f/d)

at  Moxa

Description
Moxa is a leading provider of industrial networking, computing, and automation solutions for enabling the Industrial Internet of Things. With 30 years of industry experience, Moxa has connected more than 30 million devices worldwide and has a distribution and service network that reaches customers in more than 70 countries. Moxa offers a full spectrum of innovative, high-quality solutions that have been deployed in a wide variety of industries, including factory automation, smart rail, smart grid, intelligent transportation, oil and gas, marine, and mining. Moxa’s expertise gives industry partners the tools they need to harness the power of automation network convergence and make their operations smarter, safer, and more efficient. Moxa delivers lasting business value by empowering industry with reliable networks and sincere service for industrial communications infrastructures. Information about Moxa’s solutions is available at www.moxa.com.
We are seeking a passionate Sales Operations Specialist (m/f/d) to join our great team and enhance our sales processes while ensuring exceptional customer experiences across our key markets!
As a Sales Operations Specialist (m/f/d), you will play a crucial role in ensuring customer satisfaction and enhancing the value of Moxa products within targeted customer domains. You will be instrumental in collaborating with Moxa’s partners and Key Accounts to drive sales growth, maintain strong relationships, and support the adoption of new Moxa products and technologies. By supporting the Moxa Europe Sales Team, you will be key to increasing sales productivity and ensuring a positive customer experience.

Qualifications

• Bachelor’s degree in business administration or an equivalent combination of education and experience
• 2-4 years of experience in sales operations, inside sales, order processing, or customer operations
• Strong understanding of sales processes, with a focus on customer interaction and satisfaction
• Proficiency in preparing sales offers and processing orders, with experience working alongside channel partners
• Excellent organizational skills, with the ability to prioritize and manage tasks effectively in a fast-paced environment
• Self-motivated, with a hands-on approach and the ability to work independently
• Enthusiastic, with a positive attitude and strong team spirit
• Proven experience managing sales opportunities within CRM systems, particularly Salesforce
• Advanced proficiency in MS Office, especially Excel, with familiarity in SAP being advantageous
• Strong written and verbal communication skills in English and French; proficiency in Spanish is a plu

• Manage daily requests and resolve escalations from customers and sales representatives in a timely manner
• Monitor customer payments and work to minimize overdue invoices
• Prepare and deliver quotes to distributors and direct accounts in alignment with the Sales Manager
• Report, manage, and maintain relevant project and customer data in CRM (Salesforce.com)
• Collaborate proactively with the Sales team to identify opportunities for operational support and eliminate roadblocks throughout the entire opportunity lifecycle
• Generate and distribute reports, forecasts, and sales information promptly and accurately
• Participate in cross-functional projects as needed to support broader business initiatives

Qualifications

• Bachelor’s degree in business administration or an equivalent combination of education and experience
• 2-4 years of experience in sales operations, inside sales, order processing, or customer operations
• Strong understanding of sales processes, with a focus on customer interaction and satisfaction
• Proficiency in preparing sales offers and processing orders, with experience working alongside channel partners
• Excellent organizational skills, with the ability to prioritize and manage tasks effectively in a fast-paced environment
• Self-motivated, with a hands-on approach and the ability to work independently
• Enthusiastic, with a positive attitude and strong team spirit
• Proven experience managing sales opportunities within CRM systems, particularly Salesforce
• Advanced proficiency in MS Office, especially Excel, with familiarity in SAP being advantageous
• Strong written and verbal communication skills in English and French; proficiency in Spanish is a plus