Sales Operations Co-Ordinator

at  Mitel

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
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Overview:
The Sales Operations Co-Ordinator (SOC) supports sales operations activity for the sales areas of responsibility. Working within the Sales Operations team the SOC also provides input and support within the sales operations function in the sales area of responsibility. Working primarily within the CRM environment the SOC ensures all operational administrative function to the corresponding sales areas are managed. Reporting to the Manager, Sales Operations, the SOC also works closely with sales managers and internal stakeholders to ensure the appropriate objectives and priorities are enabled within the sales area supported.

Responsibilities:

• Works directly with and supports the sales teams to ensure high level of CRM data quality and drive overall CRM governance
• Supports the weekly forecast process in CRM
• Supports implementation and roll-out of new CRM features and modules including user testing
• Supports tactical implementation of sales initiatives and programs across the sales theatre including new tools, internal Spiff and Channel reward programs
• Supports training with CRM users within the sales areas
• Ensuring the integrity of the data held on CRM and business databases and ERPs
• Undertaking quality control, data migration and cleansing for the sales areas
• Providing support to the sales areas in all areas of CRM implementation and use
• Working with sales areas to improve the regional forecasting processes to ensure on time
• Track and identify “at risk” revenues, communicating regularly with sales areas to ensure that follow up activity is taking place
• Coordinating centralised sales, account and sales-activity reporting
• Undertakes training in business processes and CRM for new sales team employees

Requirements:

• Excellent English; fluency in German & French languages an advantage
• 3 years minimum experience in a B2B sales environment
• Excellent written and verbal communication skills
• Ability to work autonomously and effectively manage time
• Advanced organisational skills
• Proficient in the use Microsoft Office programmes
• Problem solving skills
• Experience of working with Salesforce CRM
• Understanding of internal business systems and processes

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Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community

• Works directly with and supports the sales teams to ensure high level of CRM data quality and drive overall CRM governance
• Supports the weekly forecast process in CRM
• Supports implementation and roll-out of new CRM features and modules including user testing
• Supports tactical implementation of sales initiatives and programs across the sales theatre including new tools, internal Spiff and Channel reward programs
• Supports training with CRM users within the sales areas
• Ensuring the integrity of the data held on CRM and business databases and ERPs
• Undertaking quality control, data migration and cleansing for the sales areas
• Providing support to the sales areas in all areas of CRM implementation and use
• Working with sales areas to improve the regional forecasting processes to ensure on time
• Track and identify “at risk” revenues, communicating regularly with sales areas to ensure that follow up activity is taking place
• Coordinating centralised sales, account and sales-activity reporting
• Undertakes training in business processes and CRM for new sales team employee