Sales Operations Project Specialist

at  Lands End

As a Sales Operations Project Specialist, you will work with sales teams and other cross-functional partners to operationally help with the onboarding of new programs and retaining current customers for the LEBO Division. Responsible for coordinating and executing all orders and projects submitted by internal customers, ensuring both large and small projects are completed accurately and within noted timeframes. Accuracy and flexibility are critical. Coordinates shipping logistics with both internal and external shipping partners. Responsible for communicating with Prep Room counterparts to inform and prioritize projects, orders and general workload.

You will be required to coordinate printing of creative materials, compiling necessary shipments and understanding internal customer business requirements and how they relate to Lands’ End processes, supporting your customer with other tasks as needed. Additionally, you should also be willing to learn the Lean and Agile methodologies in order to provide quick turnaround on customer needs and keep an eye to improving the day-to-day operational processes as part of a team.

• Act as main point of contact for internal customer - engage team to ensure accurate, complete and timely shipments.
• Coordinate and facilitate any necessary meetings.
• Manage relationship and communication between cross-functional partners and internal customers.
• Actively identify areas for improvement and proposed solutions for processes/procedures.
• Document necessary processes for Prep Room following Process Documentation Templates/Processes.
• Participate in additional projects as assigned to achieve strategic business goals.
• Travel may be required 2-3 times per year to support Fit Events.
• May work on special projects/other duties as assigned

Skills

• Strong communicator with the ability to establish and maintain customer relationship.
• Action oriented with the ability to work in a fast-paced environment and manage multiple projects while remaining flexible in a self-directed, organized, decisive, professional and objective manner.
• Ability to identify & implement innovative operational processes
• Experience in effectively collaborating and communicating with internal customers and cross functional partners in a friendly, easy-to-understand and efficient manner, consistent with Lands’ End philosophies.
• Strong analytical, interpersonal, written, verbal and listening skills as well as the ability to think creatively.
• Ability to delegate, hold self and others accountable, and prioritize tasks for optimum efficiency.
• Demonstrate problem-solving skills with the ability to be uncover root causes.
• Demonstrate self-awareness and a desire to grow professionally.
• Basic knowledge of Microsoft Office Suite, specifically Excel. Available for minimal travel, including some weekends.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c

• Act as main point of contact for internal customer - engage team to ensure accurate, complete and timely shipments.
• Coordinate and facilitate any necessary meetings.
• Manage relationship and communication between cross-functional partners and internal customers.
• Actively identify areas for improvement and proposed solutions for processes/procedures.
• Document necessary processes for Prep Room following Process Documentation Templates/Processes.
• Participate in additional projects as assigned to achieve strategic business goals.
• Travel may be required 2-3 times per year to support Fit Events.
• May work on special projects/other duties as assigne