Sales Operator

at  Europa Worldwide Group

POSITION SUMMARY:

To build, manage and maintain relationships with Customers as directed by the Road Account Manager. Manage the day- to- day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

THIS IS WHERE YOU COME IN:

We are currently looking for a Sales Operator to join our Europa team. You will need a good telephone manner, ideally come from a customer service position and be able to proactively deal with situations & problem solve.

IN THIS ROLE, YOU WILL:

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Work with key internal stakeholders such as operations and customs supervisor to obtain delivery status updates for your portfolio of customers within a timely manner.
• Be responsible to communicate providing updates for customers through either phone or email facet.
• Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs for your Road Account Managers.
• Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
• Be responsible for ensuring credit limits are managed to an appropriate level and payments and debt is recovered.
• Ensure that the commodity codes and invoices are correct and processed for dispatched.
• Ensure that problematic tasks that are held for any reason are rectified in a timely manner.
• Be proactive in approaching and engaging with existing customers to generate income
• Respond in a timely manner to problem or concerns from customers within the required turnaround time.
• Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’!