SALES OPS COORDINATOR DACH

at  Dr Martens

THE GIG

We are looking for an outstanding Sales Operation Coordinator to join our team based in Dusseldorf, Germany.

You will be working closely with our Sales, Distribution Centre, Supply & Demand and Finance Teams to provide operational support to our Wholesale partners in the DACH region.

• Manage all daily activities and be the key point of contact for enquiries from customers and other departments. Working closely with Sales Teams, Distribution Centre, Supply & Demand teams to ensure relevant information, issues, process changes are promptly dealt with
• Ensure all customers’ queries are managed and that suitable measures are in place to protect the customer from undue failures of Quality, Cost or Delivery performance
• Ensure prompt, timely and accurate input of customers’ orders within given deadlines
• Highlight any problems/errors identified on customers’ orders and ensure customer order details are validated prior to order entry
• Release orders according to allocation coverage, customer requested delivery date, customer shipping and fulfilment requirements and company target needs.
• Handle returns of goods, strictly following the company’s guidelines and rules
• Regularly report to Senior workload status, addressing issues to be solved
• Maintain the ship-to customers’ master file and audit data governance
• Liaise closely with other departments to ensure full conformity to customer requirements and efficient handling of account. Liaising with credit department to ensure that queries are resolved and with Supply & Demand to ensure full- and in-time coverage of orders.
• Liaise with the warehouse and distribution to ensure that VAS is carried out correctly and that SLA are respected as well as on time delivery
• Provide cover as necessary for other staff members (i.e., holidays, sickness, etc).
• To support and assist any colleague and department in case of need or if required

Please refer the Job description for details