Salesforce Administrator

at  IBM

Introduction
In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience
Your Role and Responsibilities
As a Salesforce Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM’s offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.
You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries.

Your primary responsibilities include:

• System Configuration & Customization: Configure and customize Salesforce to align with business requirements, including setting up workflows, objects, fields, page layouts, and reports.
• User Management: Manage user access, profiles, and roles, and provide training and support to end users.
• Data Management: Oversee data imports, exports, and data integrity. Create and maintain data quality reports and dashboards.
• Support & Troubleshooting: Provide day-to-day support to users, troubleshoot issues, and ensure the system runs smoothly.
• Reporting & Analytics: Develop and maintain reports and dashboards to provide insights and support decision-making.
• Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and user satisfaction.
• Documentation: Maintain accurate documentation of system configurations, processes, and procedures.

Required Technical and Professional Expertise

Experience Needed

• Experience: Proven experience as a Salesforce Administrator or similar role.
• Certification: Salesforce Administrator (ADM 201) certification is highly preferred.
• Technical Skills: Strong understanding of Salesforce features and functionalities, including configuration, customization, and integration.
• Analytical Skills: Excellent problem-solving skills and the ability to analyze complex data and workflows.
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Attention to Detail: High level of accuracy and attention to detail.
• Must have: Salesforce Field Service, Service Cloud

Preferred Technical and Professional Expertise

• Familiarity of Salesforce platform, and Salesforce administration tools, such as Setup and Developer Console

About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

• System Configuration & Customization: Configure and customize Salesforce to align with business requirements, including setting up workflows, objects, fields, page layouts, and reports.
• User Management: Manage user access, profiles, and roles, and provide training and support to end users.
• Data Management: Oversee data imports, exports, and data integrity. Create and maintain data quality reports and dashboards.
• Support & Troubleshooting: Provide day-to-day support to users, troubleshoot issues, and ensure the system runs smoothly.
• Reporting & Analytics: Develop and maintain reports and dashboards to provide insights and support decision-making.
• Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and user satisfaction.
• Documentation: Maintain accurate documentation of system configurations, processes, and procedures