Salesforce Digital Experience Designer

at  NeuraFlash

ABOUT NEURAFLASH:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

REQUIRED QUALIFICATIONS:

• Significant customer-facing consulting experience
• 3+ years of user experience and user interaction work experience
• Degree in design, user experience, communication, or a related discipline
• Experience crafting mockups and prototypes to effectively communicate design ideas
• Comfortable using tools like Visio, Lucidchart, Figma, or InVision
• Ability to get hands on in a conversational platform with a graphical builder interface
• Ability to collaborate with a cross-functional team to create rich end user experiences
• Willing and able learner of new technologies (e.g., Salesforce Einstein and Agentforce, Amazon Lex, Google Dialogflow)
• Outcome oriented storytelling ability, demonstrating client return on investment

PREFERRED SKILLS:

• Experience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.)
• Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems
• Knowledge of Salesforce Service Cloud or Sales Cloud
• Experience with prompt writing and generative AI powered platforms

Please refer the Job description for details