Salesforce Marketing Cloud IT Developer

at  TD Bank

JOB DESCRIPTION/ACCOUNTABILITIES:

The M&OM Product Group is seeking an experienced Salesforce Marketing Cloud Personalization Developer to join our Portfolio team, providing Technical Design, Development, Process Improvements, and training/mentoring as necessary for multiple Salesforce programs within M&OM.

THE PRIMARY ACCOUNTABILITIES FOR THIS POSITION ARE:

• Continuously evolve design processes, including experimentation and learning with emerging methodologies
• Produce all required design specifications (as per TD standards), work with the Application Owner, Development Manager, Solution Architect and Project Managers to create detailed technical task lists, provide technical guidance to the project team, and enforce TD project standards and best practices
• Must be a self-starter, demonstrated ability to take independent action to achieve results.
• Conduct program/ system research, analysis, detailed design and problem resolution
• Define development specifications and identify system modifications required to meet performance objectives
• Ensure design has traceability to business requirements
• Advise and provide expert knowledge on the technical feasibility of the proposed deliverables
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity.
• Work with Developers to ensure that the detailed technical design is fully understood, and the development initiatives are in line with the intended design
• In conjunction with the Solution Architect, assist the Application Owner, Development Manager and Application Manager by providing effort estimates for new projects and initiatives
• Develop, implement, maintain and improve solutions/processes that maximize system availability, efficiency/ effectiveness and minimize/prevent problems/ issues
• Deliver effective and efficient solutions by meeting key project milestones and overall project deliverables on time, within budget, and adhering to development and quality standards
• Ensure defect free programming by testing and debugging using available/appropriate tools and participate in reviewing peer coding
• Adhere to standard security coding practices to ensure application is free of most common coding vulnerabilities
• Ensure the timely completion of work volumes on a daily basis and suggest opportunities to improve efficiency within the department
• Work effectively as a team, supporting other members of the team
• Comply with agile methodology, system development life cycle (SDLC) and project management methodology (PMLC)
• Consult on development of the System Requirements Specification (SRS) with Business Analysts.

OTHER QUALIFICATIONS/SKILLS/EXPERIENCE:

• 2+ years’ Experience in Salesforce Marketing Cloud with a focus on Marketing Cloud Personalization (formerly Interaction Studio)
• Develop solutions to business requirements using Salesforce and Force.com platform capabilities, good understanding on Salesforce platform and out of box features
• Use of Salesforce best practices and keeping updated with latest releases
• Creative problem solver, Ability to understand, develop, enhance, and support customized solutions
• Maintaining high security standards, Monitoring and debugging
• Familiarity with tools like Bitbucket/Git, Eclipse, RAD, JIRA, and Confluence.
• Strong verbal and written communication skills are essential
• Superior multi-tasking skills and the ability to work in a fast paced, deadline-oriented and complex environment/systems
• Build personas, storyboards, flowcharts, wireframes and prototypes
• Work closely with other designers, architectures, and engineers to ship extraordinary products and experiences
• Design flows and experiences that are incredibly simple and elegant
• The chosen candidate will work in a high paced team on a high visibility project. He/she will be expected to work in an agile environment and be able to consistently deliver quality work
• Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
• Develop software that is both reliable and scalable as the eventual user base will be the entire bank
• In depth understanding of full application stacks and the ability to work in any layer (client/server/business/database)
• Effective time and task management skills, including the ability to manage concurrent deliverables
• Ability to code, debug, research, analyze and problem-solve development issues
• Knowledge of business/ organization, Bank standards, infrastructure, architecture and technology in related areas from a design/ support/ solutions perspective
• Strong customer orientation and a professional approach with the ability to interact with all levels within the organization
• Demonstrated ability to grasp and translate technical concepts, think independently, and take the initiative required to resolve issues in a team structure
• Self-motivated team player with high energy and ability to work independently as well as within a team
• A positive can-do attitude with openness to promoting knowledge sharing

SPECIFIC EDUCATIONAL REQUIREMENTS/ACCREDITATIONS:

University/ college degree or equivalent work experience

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details