Salesforce Operations Support Developer

at  Alcon

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
Job Description:
Alcon is seeking a skilled Salesforce Application Support Developer to join our team. This role is essential for ensuring the smooth operation and optimization of our Salesforce platform. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a Salesforce Administration certification.

In this role, a typical day will include:

• Provide first-line support for Salesforce users, troubleshooting issues and resolving them promptly.
• Manage and triage support tickets, ensuring they are addressed in a timely manner.
• Perform root cause analysis on recurring issues to prevent future occurrences.
• Make simple configuration changes within the Salesforce platform as needed.
• Collaborate with cross-functional teams to understand and address user needs and system requirements.
• Assist in the deployment of new features and enhancements, ensuring minimal disruption to users.
• Maintain system documentation and user guides.
• Ensure data integrity and security within the Salesforce environment.
• Monitor system performance and suggest improvements to enhance user experience.

• Provide first-line support for Salesforce users, troubleshooting issues and resolving them promptly.
• Manage and triage support tickets, ensuring they are addressed in a timely manner.
• Perform root cause analysis on recurring issues to prevent future occurrences.
• Make simple configuration changes within the Salesforce platform as needed.
• Collaborate with cross-functional teams to understand and address user needs and system requirements.
• Assist in the deployment of new features and enhancements, ensuring minimal disruption to users.
• Maintain system documentation and user guides.
• Ensure data integrity and security within the Salesforce environment.
• Monitor system performance and suggest improvements to enhance user experience