Salesforce Product Owner

at  Capgemini

REQUIRED SKILLS:

• 5+ years of experience as a Product Owner or Business SME on Salesforce implementation projects, with deep knowledge of Salesforce platform capabilities.
• Proven experience working in Agile environments and with Agile tools like JIRA and Confluence to manage projects, sprints, and product backlogs.
• Experience leading at least 3 full Salesforce lifecycle implementations from strategy and design to development and deployment.
• Strong understanding of Salesforce Clouds (Sales, Service, Marketing, Experience, Commerce) and their capabilities, with a solid grasp of best practices and industry-specific solutions (e.g., CPQ, Manufacturing Cloud, Health Cloud).
• Demonstrated ability to prioritize product features, manage stakeholder expectations, and balance competing priorities in a fast-paced environment.
• Experience working on omnichannel product development, including desktop, tablet, and mobile, with a focus on Salesforce platform scalability and user experience.
• Data-driven mindset with a strong ability to define and track metrics/KPIs that inform product decisions and feature prioritization.
• Ability to manage to scope and capacity and hold prioritization discussions that sometimes require compromise.
• Ability to lead discussions on Salesforce architecture and collaborate with development teams on both front-end and back-end solutions.
• Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Beneficial to have prior experience working with distributed and offshore development teams.
• Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

• Define and drive the product vision, strategy, and roadmap for Salesforce implementation projects, ensuring alignment with business objectives.
• Lead requirements discovery, solution design, user story writing, and feature development in an Agile environment, ensuring the proper implementation of Salesforce capabilities.
• Collaborate closely with business stakeholders, executive teams, and technical teams to prioritize features and manage the Salesforce product backlog.
• Partner with cross-functional teams, including developers, Salesforce architects, UX/UI designers, and quality assurance teams, to ensure timely delivery of Salesforce solutions.
• Translate business needs into Salesforce features across various clouds (Sales, Service, Marketing, Experience, Commerce), managing the entire product lifecycle from inception through launch and continuous iteration.
• Conduct regular backlog grooming sessions, sprint planning, and ensure that product features are delivered according to the Agile methodology. Product Owner is the owner of the backlog.
• Monitor and evaluate the performance of Salesforce implementations to ensure continuous product improvements and user satisfaction.
• In conjunction with the Project Manager, provide regular updates to stakeholders on product status, key milestones, and risks, ensuring clear communication across teams.
• When in scope, evaluate, analyze, and understand the voice of the customer through a variety of data sources