Salesforce Service Cloud Developer

at  LEGO

Passionate about Salesforce Service Cloud and the value it can deliver to customer service with out-of-the-box functionality augmented with custom configuration, development and integration? Then join our Salesforce Engineering team to help us shape and deliver our vision!

CORE RESPONSIBILITIES

As an engineer, you are responsible for delivering a connected Salesforce Solution to our Customer Service Centre, working closely with product and design teams to empower our customer service agents with robust Salesforce Service Platform capabilities. Day-to-day responsibilities include:

• Be a passionate Salesforce Subject Matter expert and deliver efficient and effective solutions
• Design and develop Salesforce & AWS integrations, data models, user interfaces, flows and business logic using Apex & LWCs
• Deliver via CI/CD Pipelines in GitHub and Gearset
• Collaborate and connect with business teams, product teams, engineering teams 3rd parties
• Participate in building, troubleshooting and optimising processes
• Provide day to day Service Cloud platform and user support
• Help Design and Document the Salesforce and AWS architecture

You’ll do well in this role if you have:

• 2 years plus experience of Salesforce Service Cloud
• Current Salesforce Platform Developer 1 Certification
• Salesforce Certified Administrator
• Experience of complex Apex and LWC development
• Experience of delivering salesforce solutions with integrations to external systems via AWS
• Experience of Dev Ops processes and CI/CD deployment using Salesforce CLI, GitHub Actions and Gearse