SAP BTP Customer Success Partner (Acceleration Team)

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SUMMARY

The SAP Business Technology Platform (SAP BTP) is a technology platform that brings together data and analytics, artificial intelligence, application development, automation, and integration in one, unified environment. BTP is one of the highest profile and fastest growing parts of the SAP portfolio and critical to SAP helping our customers innovate and grow with SAP. In EMEA alone BTP represents a 1BN Euro business supporting > 8,000 customers. Aside from being the foundation for SAP applications it provides a modern platform of cloud capabilities to enables customers to extend, enhance and innovate above and beyond their existing applications.
The Acceleration BTP Customer Success Partner (CSP) role is responsible for providing technical advisory and guidance to the implementation leaders in their assigned accounts to ensure activation and adoption of the portfolio.

RESPONSIBILITIES

• You will proactively partner with RISE with SAP and Pay-As-You-Go customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account team.
• You are the primary SAP BTP point of contact and will drive alignment across SAP and customers resources.
• You will analyze your customer’s technical needs and execute activation plans for your assigned customers.
• You will instruct and prepare the customer to make the best use of the solution, in alignment with their project goals, SAP strategy and roadmap.
• You will be a voice of the customer to internal SAP stakeholders.
• You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Product Management groups, Support, Services, Partners, etc.

ROLE REQUIREMENTS

You have a broad understanding of Integration, Application, Data, Infrastructure and Security
technology domains in the enterprise software world. You have professional knowledge of
cloud software solutions and cloud delivery models. You can understand and consult on
solution architectures. You can partner with a customer to help them articulate goals and get started.

You will excel in this role if:

• You have strong communication, analytical, presentation and account management skills.
• You can host and manage digital events with a broad international and multicultural audience.
• You have a strong customer service mindset and customer empathy.
• You can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
• You can continuously adapt to the unique business and cultural practices of each region/country.
• You have a strong sense of accountability. You can tailor, articulate and clearly communication messages relevant to each target audience.
• Understanding of SAP solutions portfolio and BTP services.
• Understanding and implementation experience with one or more SAP Solutions, in particular S4/HANA.
• You have at least 3 years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management,
• Project Implementation, Pre-sales, Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
• You have a passion for learning new technologies and are excited to try new approaches to drive scalability.
• You enjoy problem solving to find the win for the customer in a fast-moving team-based environment.