SAP BTP Customer Success Partner Associate (Fixed-term 6 Month Position)

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The SAP Business Technology Platform (SAP BTP) is a technology platform that brings together data and analytics, artificial intelligence, application development, automation, and integration in one, unified environment. BTP is one of the highest profile and fastest growing parts of the SAP portfolio and critical to SAP helping our customers innovate and grow with SAP. In EMEA alone BTP represents a 1BN Euro business supporting > 8,500 customers. Aside from being the foundation for SAP applications it provides a modern platform of cloud capabilities to enables customers to extend, enhance and innovate above and beyond their existing applications.
The mission role of the BTP Customer Success Partner team is to proactively help customers drive a roadmap for BTP adoption and consumption across their organisation. We achieve this via a team of dedicated Customer Success Partners (CSPs) across EMEA who act as trusted advisors to strategic customers, and coordinate broad mix of activities (1:many customer events, onboarding, 121 expert reviews, use case development workshops, liaison with product management) to support the customers’ successful journey with SAP BTP.

Reporting directly to the Regional VP for EMEA, this CSP Associate role will entail providing vital analytical and operational support to a number of ongoing programmes across the EMEA region. Data analysis skills are key as it will include leveraging the vast amount of BTP consumption and renewals data to provide performance insights to the EMEA leadership team.

• Performance Analytics: Work closely with BTP Consumption analytics experts to provide analysis and insights into team KPIs, trends and drivers of BTP consumption growth
• Consumption Data Validation: Support the monthly cACV publication process including coordinating the validation of consumption and billings data
• Renewals/Churn: Own the day-to-day management of the BTP EMEA Renewals forecast, providing guidance to the regional leadership team and identifying triggers/causes of churn
• Campaigns/Events: Provide programme support to BTP customer campaigns and activities targeted at adoption and consumption (e.g. helping with execution of Customer Success Days)
• Miscellaneous Leadership team support: Various tasks to support leadership team (e.g. business reviews, QBRs, performance reports, ad-hoc projects)

The role will suit somebody with thrives in a dynamic team-based environment seeking to make a position impact to the BTP consumption growth mission. It is an ideal role for somebody interested in becoming a CSP in the future and keen to get deeply involved in the heart of the EMEA organisation.