SAP Concur - Customer Success Manager
at SAP
Toronto, ON, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 23 Jan, 2025 | Not Specified | 23 Oct, 2024 | N/A | Artificial Intelligence,Customer Value,Key Performance Indicators,Renewals,Customer Retention,Crisis,Business Acumen,Expansions,Software,New Opportunities,Csm,Relationship Building | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
WE HELP THE WORLD RUN BETTER
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Job Title: SAP Concur – Client Success Manager
Location: SAP Office, North America
PROFESSIONAL SKILLS
Business Acumen
Complex Problem Solving
Effective Communication
Customer Orientation
Establish Trust
Influencing Skills
TECH INDUSTRY & SAP GENERAL SKILLS
Key Performance Indicators (KPIs)
Artificial Intelligence
Software-as-a-Service
Technology Innovation
SAP Concur Products & Services
Responsibilities:
WHAT YOU’LL DO:
As a Client Success Manager (CSM), you will be a trusted advisor, maximizing customer value by delivering solution area expertise to customers and their line of business while adding value through rapid adoption and consumption of solutions.
- Build deep relationships with various stakeholders and earn trusted advisor status with customers
- Identify new opportunities for customers to leverage new or expanded SAP Concur solutions
- Mitigate churn and manage renewals of SAP Concur solutions/services
- Identify sales leads and support sales in expansion and upsell efforts
- Manage through crisis and de-escalate customer situations
- Identify a client’s desired outcomes and assist them in achieving these mutual agreed upon goals
- Solely build a territory plan to proactively engage customers throughout their lifecycle journey
- Contribute to process development and organizational growth projects
- Drive renewals, expansions, and up-sells of our solutions
ROLE SPECIFIC SKILLS
Customer Value
Account Governance
Account Strategy
Customer Success Management
Customer Retention
Relationship Building
Technology Solution Adoption
Overcoming Objections
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - ERP / CRM
Software Engineering
Graduate
Proficient
1
Toronto, ON, Canada
