SAP GTS (Global Trade Services) Business Process Consultant - Premium Hub CoE

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• The ideal candidate will have at minimum a bachelor’s degree in mathematics, Computer science or engineering.
• Functional expertise ability to work independently and take ownership of assigned tasks.
• Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.
• Willing to travel to SAP customers worldwide. Occasional weekend work may be required.

WORK EXPERIENCE

• 3+ years of experience in SAP Global Trade Services (GTS) solutions.
• Experience in green field implementation and brown field conversion of GTS 11.0 to SAP GTS Edition for HANA.
• Expertise and detailed understanding of SAP GTS sub processes such as compliance management, customs management, preference processing and other special customs procedures.
• Good understanding and knowledge of end-to-end SAP Logistics and supply chain processes and their integration to GTS.
• Technical expertise in SAP systems and integration architecture including good understanding and expertise in ABAP, HANA Database, and BTP technologies would be a plus.

EXPECTATIONS & TASKS

The Premium Hub-Center of Expertise (CoE) within SAP Premium Engagement and Advisory provides the expertise in application and technology areas to deliver high-end support to our MaxAttention, Active Attention, and Value Assurance customers. As CoE Consultant for Logistics, you will analyze End to End process of our global customers and present the results of your findings and recommendations to IT managers and executives. You have the chance to optimize complex IT landscapes, on which our largest customers run their businesses. Your area of responsibility will extend to some of the following tasks:

• Conduct functional design workshops, identify issues/risks, and provide recommendations to optimize business processes, system automation, system landscape and protection of investment. They are expected to resolve critical business process design issues and work closely with SAP development to provide the best practice and reference architecture to the customers.Support critical customer escalation and drive critical issues to resolution. Through these activities SAP and COE builds a trusted advisor relationship with the customer. SAP COE provides a broad range of offerings to cover planning, implementation, operations, upgrades, and continuous improvement. You can ensure the optimum performance of SAP solutions
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• and the maximum benefit to SAP customers.

• Support customer’s implementations and provide architectural inputs and best practices for the business processes, ideas for improving customer productivity, providing the highest levels of customer satisfaction, and running an infrastructure that empowers customers to take advantage of new opportunities.
• Conduct deep root cause analysis with technical and programming skills, provides solutions and delivers services in very complex environments for specific fields/areas. The complex landscape can include On-premise systems, Public and Private cloud and triaging issues across the heterogeneous landscape.
• Provide support as De-escalation Architects to Identify top issues and creates and executes action plan, leads analysis of system landscapes and technical issues, leads analysis of core business processes for all applications. Leads analysis of system or application operation, develops comprehensive service plans for customers.
• Provide Industry knowledge and supports development of support services for new products/components like Industry Cloud, Industry 4.0 solutions etc. Supports development of concepts for service/business processes/ product development. Provides knowledge transfer.