SAP Helpdesk Specialist

at  Freudenberg Performance Materials

Working at Freudenberg: “We will wow your world!” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for the markets of automotive, building materials, apparel, energy, filter media, healthcare, building interiors, shoe and leather goods as well as specialties. The company generates sales of approx. 1.6 billion euros, has 32 production sites in 14 countries around the world and more than 5,000 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success.

QUALIFICATIONS

• Bachelor degree in IT, economics, business administration or comparable education;
• Experience in a similar position for at least 1 year;
• Knowledge of SAP authorizations is a plus;
• Practical experience in different SAP modules (e.g. FI/CO, MM, PP, SD) is a plus;
• Highly self-motivated and able to work independently in a structured manner
• Excellent problem-solving and communication skills;
• Ability to quickly identify and analyze technical risks and impacts and define alternatives;
• Passion for technology and customer orientation;
• Fluent in English; German is a plus.
  The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

• Receive and analyze SAP service requests and incidents from our SAP key users and gather additional information as needed;
• Independently resolve tickets in the field of SAP authorizations and application issues;
• Prepare complex tickets for handover to SAP Consultants by creating detailed descriptions of the symptoms and root causes;
• Communicate with SAP key users via ticket tool, MS Teams and phone;
• Identify recurring issues and propose long-term solutions;
• Document incidents and resolutions to contribute to our solution library;
• Support the SAP Consultants with testing activities, training material updates as well as technical and process documentation.