SAP Services iXp Intern - Business Support for Provisioning & Fulfillment

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

ABOUT THE SAP INTERNSHIP EXPERIENCE PROGRAM

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

WHAT YOU BRING:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

The right candidate is curious and solution oriented. S/he is a fast learner and easily communicate and connect with people within and beyond the team, virtually or in person. In addition, you will bring:

• A customer-service attitude: polite, helpful, quality-oriented and empathic
• Diagnostic skills/Inquisitive mindset: asks the right questions
• Multitasking/ prioritization skills
• Strong English communication skills
• Strong cognitive skills: able to connect business needs to technical execution
• A can-do attitude

Position title: SAP Services iXp Intern – Business Support Associate
Location: Prague, Czech Republic
Start date: October 2024
As a Business Support Associate for Provisioning & Fulfillment topics, your priority focus is on our internal customers – sales and customer success roles who require reliable, qualitative, accurate, and professional assistance on both transactional and business-related questions.
You are a part of a team and expected to work efficiently within and across the organization – this means collaborating with direct and extended peers, but also understanding the network to build relevant relationships and knowhow. Furthermore, you will develop your process, technology, and business knowledge not only to resolve but also proactively position the topics you support.

As a Business Support Associate, you work out of an automated ticketing system but may engage in consultations or email escalations.

• Your priority task are as follows:
• Analyze data in the system to understand the current state of a customer’s tenant with accuracy, thoroughness and a high level of quality.
• Initiate the appropriate action (e.g., reach-out, fast-track) in each case reviewed.
• Communicate information and present options effectively to the Account Team to facilitate efficient and fast decision-making.
• Transform sales decisions or data evidence in the system into the appropriate transaction (e.g., closure, blocking).
• Champion our systems, processes, data, confidentiality, and compliance.
• Participate in a Cloud-oriented essential mission that has the ultimate goal to make SAP more compliant in it’s provisioning and fulfillment activities.

Ad hoc: Collaborate with other team members, continuously build know-how, and contribute to the evolution of our systems and processes by sharing gaps observed in daily activities. Defines and shares best practices.