SAP Support Intern

at  Mercury Engineering

ORGANISATIONAL ENVIRONMENT:

Mercury is the European leader in construction solutions.
We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again.
We deliver our clients’ visions through leading edge construction solutions across multiple sectors, including: Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection, and Technical Support Services (TSS).
At Mercury, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential.

ABOUT THE ROLE:

An opportunity has arisen for an internship within the SAP Support Team.
Mercury’s applications teams sit within Group IT, acting as a liaison between the department and the other lines of business to address and improve business processes through leveraging software and digital offerings. The teams are comprised of several analysts of varying experience levels, including Business Analysts, SAP Analysts and Adoption Analyst. These analysts work alongside all departments and business units within Mercury, aiding with the identification, selection, and ultimately the delivery, of technology related projects. Reporting to the Business Applications Manager, they are responsible for assisting the business to review and improve business processes, providing administration, monitoring and maintenance of software and applications for the overall company.
This represents a great opportunity for a student considering a future career as an SAP analyst or in IT implementation projects. They will gain exposure to business analysis, troubleshooting, UAT & QA testing, change management, project management and project admin.

KEY RESPONSIBILITIES OF THE ROLE:

This internship opportunity will include rotation of tasks allowing for experience to be developed within business analysis, SAP support, and project admin. The following describes a typical workload, but it is not an exhaustive list of activities

• Manage incoming requests and incidents from the business via the team’s ticketing system
• Conduct initial troubleshoot
• Resolve issue where possible, else escalate to suitable analyst
• Take ownership and responsibility to create new user accounts and disable accounts upon termination on SAP platform
• Manage password reset requirements for SAP users
• Coordinate role authorisations for access requests on SAP
• Facilitate SAP transports in various SAP clients such as DEV, QA, TST and PRD
• Support the SAP team in the delivery of project implementations
• Support requirements elicitation workshops
• Accurately document and maintain minutes, actions, and logs
• Coordinate stakeholders for further workshops
• Post workshop, where required, map end to end processes
• Invoice management for the team
• Requisition creation
• Coordination of bid waivers as required
• Goods Receipting
• Conduct market research of emerging technologies and trends