SAP Training Coordinator

at  Reckitt

Home to the world’s best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
IT & D
In IT&D, you’ll be a force for good, whether you’re championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.
Working globally across functions, you’ll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you’re willing to bring your ideas to the table, you’ll get the support and investment to make them happen.
Your potential will never be wasted. You’ll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you’ll keep learning exciting new approaches.

THE EXPERIENCE WE’RE LOOKING FOR

• Good experience of SuccessFactors LMS administration
• Highly skilled in Excel
• Experience in a training administrative role
• Experience of working in a dynamic, time-pressured environment
• Ability to manage and prioritise workload to given deadlines
• Excellent English language skills both verbal and written
• Experience of working with Content Development Tools such as i.e., Articulate Storyline 360
• Experience in using ticket management systems would be an advantage
• Knowledge of SAP systems (ECC) and SAP deployments would be an advantage

THE SKILLS FOR SUCCESS

Advanced Analytics, Data Analytics, Project Management, Programme Management, Design Thinking, Digital Transformation, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement.

EQUALITY

We recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law

ABOUT THE ROLE

The ERP transformation programme is deploying global standard operating procedures supported by an ERP System (SAP) globally to Reckitt’s commercial offices and factories across Finance, Sales, Supply and Manufacturing functions.
The SAP Training Coordinator role is part of the central Organisational Change Management Team who are responsible for coaching the deployment sites through their change journey to maximise system adoption and achieve stabilization of new processes and ways of working. The SAP Training Coordinator will support the Training Team with several aspects of training administration and analysis. They are responsible for maintaining the SAP training curricula in excel reports and on the SuccessFactors Learning Management System (LMS).
We are looking for someone highly organised, methodical and with strong analytical and reporting skills. You should have a good attitude to problem solving and strong attention to detail. You should possess good communication and interpersonal skills to be able to operate effectively in a dynamic environment and can create strong relationships with various stakeholders.
The ERP transformation programme is one of the largest at Reckitt, heavily focused on value extraction for the company. This role therefore provides an excellent learning opportunity for the right candidate as well as open doors with regards to career progression into more senior training roles or into change management, communications, PMO, business process analysis and various other more technical roles.
You will be joining a friendly and highly collaborative organisational change management team. We are very welcoming and supportive.

YOUR RESPONSIBILITIES

• Support the Training Specialist and Training Lead in the execution of the SAP Training methodology, processes, and tools. 2024 SAP deployment region is South Africa, Israel, Kenya and Nigeria.
• Daily administration of training content on the Learning Management System (SuccessFactors) including marking classroom attendance, problem solving issues and resolving queries relating to the training catalogue and fixing technical issues with content completion.
• Assign training for users during Super User and End User Training windows.
• Creation of reports to identify users who have successfully completed training and analyse reports to identify training needs.
• Support the Training Team with logistics and administration of training courses, including curriculum and item content building especially for translations and maintenance in SuccessFactors LMS.
• Support the local SAP deployment teams in using Success Factors, knowledge sharing, helping set up their local reports and how to mark classroom training complete.
• Support the maintenance of appropriate standard operating procedures (work instructions) for the use of relevant systems.
• Management of training databases; including mapping roles to correct training requirements.
• Interim point of contact for training enquiries from live SAP sites.