SEIDOR Networks - Server Support Engineer (Linux & Windows)

at  Seidor

Johannesburg, Gauteng, South Africa -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate19 Jan, 2025Not Specified20 Oct, 2024N/ASoftware,Vlan,Active Directory,Cyberoam,Database AdministrationNoNo
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Description:

SEIDOR Networks - Server Support Engineer (Linux & Windows)
We are looking for a Linux and Windows Server Support Engineer to join a dynamic IT Managed Services team.
This is the perfect role for a self-motivated individual with a naturally technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.
The Engineer will be working in the Support team, responsible for managing customer service levels by providing support to meet predetermined SLA response and fix times.
He/she will start by working in a structured manner with the opportunity of getting involved in many different technologies and areas of the business once he/she gains the experience to become more integrated into the various teams.
This is the perfect role for a self-motivated individual with a natural technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.

ESSENTIAL KNOWLEDGE AND/OR EXPERIENCE:

  • Customer-facing and/or remote IT support skills & experience
  • A+ / N+
  • MCSE (Microsoft Certified Systems Engineer)
  • Linux+
  • Microsoft Windows Server knowledge and experience
  • Advanced Linux knowledge and experience
  • Microsoft 365 technical work experience
  • Understanding of Public Cloud and at least 1-years’ technical work experience
  • Work experience with any routing vendor equipment and/or software
  • Experience with Layer-2 networking and VLAN’s
  • Experience with Cyberoam, Sophos XG Firewalls or industry equivalent
  • Microsoft Windows Desktop Operating Systems experience
  • Microsoft Active Directory and Group Policy knowledge and experience
  • Microsoft Hyper-V knowledge and experience
  • DHCP and DNS knowledge and experience

ADVANTAGEOUS CERTIFICATIONS, KNOWLEDGE, AND EXPERIENCE:

  • Microsoft SQL and/or SAP HANA experience and/or certification
  • Database administration (dba) experience
  • Tertiary qualification in Information Technologies and/or computer sciences
  • Suse Linux Enterprise Server (SLES) certification and/or experience
  • Multiple Linux flavour knowledge and experience
  • ITIL Foundation
  • N-Able RMM
  • ConnectWise PSA
  • Mimecast

Responsibilities:

ROLE REQUIREMENTS

  • Matric certificate
  • Minimum 5-years industry-relevant support experience
  • Must have own reliable transport to travel to work and back
  • The position requires a mix of office-based and remote working
  • Must be willing to learn new skills & technologies
  • Must be willing to complete predetermined certifications at regular intervals

KEY RESPONSIBILITIES

  • Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations
  • Escalation Management
  • Training and coaching of first level engineers, if/when required
  • Identify, troubleshoot, and resolve root causes of recurring incidents
  • Escalation of change requests to the professional services department, and assisting with high priority tickets where applicable
  • Maintaining worklists within the SEIDOR Networks call logging system and meeting pre-defined daily, weekly, and monthly targets
  • Regular call logging updates
  • Ability to work in a team and independently, to deliver customer service
  • Ability to prioritize, escalate and request assistance when needed in a timely manner
  • Must be open to learning new technologies and service delivery methodologies
  • Predefined technical certifications will need to be achieved in a predetermined timeframe


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Network Administration / Security

Software Engineering

Trade Certificate

Matric certificate

Proficient

1

Johannesburg, Gauteng, South Africa