Senior Analyst, Channels Enablement

at  Standard Chartered

JOB SUMMARY

This person will play a crucial role in supporting the development and optimization of digital channels for pre-trade, trade and post trade activities. This role is also involved in building and maintaining strong relationships with our sales colleagues, providing proactive support that increase our client-focused approach.

SKILLS AND EXPERIENCE

• University degree in related subject (preferably in Finance) or equivalent experience.
• 5+ years of Financial Markets experience - ideally from a top tier bank.
• Experience of FM products, essential & deep understanding of Financial Markets business and the development/optimization of digital channels for pre-trade, trade and post trade activities.
• Experience as an advisor to internal stakeholders across the front-to-back teams.
• Proficient communication in English (articulation and writing).
• Strong analytical skills and capability for self-directed research and work.
• Ability to collaborate and work dynamically across country, region, business, and group stakeholders.
• Sharp business acumen, excellent interpersonal skills and multi-cultural awareness and sensitivity.
• Availability to work within a shift model to cover US time zone.

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Managing onboarding and the service lifecycle of all trade related digital services supporting a total of 23 (17 post trade and 6 execution) digital platforms across both post trade and execution services, ensuring client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.
• Manage internal and external queries related to Channels.
• Develop and maintain positive relationship with various stakeholders such as Sales, BCO teams, Market Operations.
• Drive the Digital Processing Onboarding capability ensuring timely turnaround time for all onboarding requests onto both SCB proprietary channels and vendor based channels, this includes liaising with clients on negotiation of legal agreements, onboarding form completion and performing static data updates in the banks’ relevant static data applications.
• Collaborating and coordinating with all the BCO teams to identify potentially new channel solutions, broadening the adoption of existing solutions and engaging clients through the onboarding and digital conversion processes.
• Ensure conformance to Desk Operating Instructions and quarterly reviews of the DOI are adhered to.
• Performing UAT testing for new platform features and facilitate user testing or client testing as required.
• Assist in production of various reports used by management.
• Contribute to the teams’ key results and quarterly metrics.
• Drive process improvement culture within the Markets Channels Enablement team to continually evaluate and streamline our business as usual processes with the aim of improving efficiency and mitigating risks.
• Build and maintain strong relationships with our sales colleagues, providing proactive support that increases our client-focused approach.
• Serve as the first point of contact for addressing queries and requests from clients, showcasing our commitment to delivering superior service.
• Acts as the first point of contact for sales for all transaction level operational queries.
• Manages a diverse range of sales support tasks, across trade, pre-trade and post trade.
• Be proactive and maintain a risk-oriented mindset to ensure escalations are alerted in a timely fashion to mitigate potential risk for our stakeholders.