Senior Analyst, Omnichannel Data Strategy, Insights, & Reporting

at  CVS Health

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY

The Senior Analyst of Omnichannel Data Strategy, Insights, & Reporting is responsible for developing and implementing omnichannel reporting and insights. The ideal candidate will have a passion for data-driven, customer-centric and competitive insights, bringing easy-to-use solutions to life. This role entails leveraging data analytics to drive informed decision-making and recommendations that enhance customer experiences across multiple channels. You will collaborate on the design and execution of reporting frameworks, ensuring accurate, timely, and actionable insights for key stakeholders. Collaboration with cross-functional teams is essential to align data initiatives with business objectives and continuously improve omnichannel performance. The ideal candidate possesses a strong background in data analysis, strategic thinking, and project management, with a focus on driving innovation and excellence in omnichannel operations. You must effectively influence and communicate with non-technical audiences using facts and well-reasoned cases.
This position requires strong analytical and operational skills, including the ability to understand and simplify complex systems and processes, and the ability to quickly develop insights to inform a broader strategic roadmap. You will interact with and influence a wide range of senior cross-functional partners and need to demonstrate a proven track record of delivering results.

Responsibilities include:

• Developing and implementing omnichannel reporting and insights
• Aligning with business stakeholders to define objectives, data & reporting requirements, and deliver results
• Leveraging a combination of digital, program/outreach, and workflow data to tell a story and assess the success of new initiatives

REQUIRED QUALIFICATIONS

• 2+ years of experience in analytics, business management, healthcare technology or a related field
• 2+ years of experience and expertise in data mining / query platforms (e.g., SQL, Snowflake, Teradata, Foundry) and ability to use data & analytics to uncover root causes
• 2+ years of experience with data visualization tools (e.g., Tableau, Power BI, etc.) and reporting development
• 2+ years of advanced proficiency in Microsoft Office Applications (e.g., Excel, PowerPoint)

PREFERRED QUALIFICATIONS

• Healthcare with a strong preference for retail pharmacy experience
• Operational metrics and reports necessary to support continuous improvement and identify opportunities
• Communication skills, both verbal and written, with the ability to influence at all levels of the organization
• Prioritization and delivering on multiple concurrent initiatives that have significant business impact
• Think strategically; including defining objectives, analyzing key elements, evaluating risks, and developing framework to achieve success
• Distill complex ideas into simpler frameworks and illustrations
• Travel up to 15% of time, on an as needed basis

EDUCATION

Bachelor’s degree or equivalent work experience

• Developing and implementing omnichannel reporting and insights
• Aligning with business stakeholders to define objectives, data & reporting requirements, and deliver results
• Leveraging a combination of digital, program/outreach, and workflow data to tell a story and assess the success of new initiative