Senior Bilingual Customer Service Representative/WFH Senior Représentant bi

at  NCRi Inc

NCRI is growing stronger and is seeking a Senior Bilingual Customer Service Representative to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers. The expected start date will be November 4th, 2024.

HOME OFFICE EQUIPMENT REQUIREMENTS:

• Equipment will be provided by the company
• Successful candidates will be pre-screened by our Tech Support team to ensure they meet all requirements to proceed, prior to being invited to the training.
• High-speed internet and must have Ethernet cable connection from the computer to the modem. Minimum speed should be 50 MPBS download and 20 MPBS Upload.

• You will respond to customer and merchant inquiries and identify ways to best meet their current and potential future needs.
• Problem solve with speed & reliable in order to be there for our customers and merchants when they need help.
• Accurately complete all necessary documentation for each customer interaction that complies with policies, practices and procedures: inputting data for call history, sending messages to appropriate third party partners when required, and/or initiating the necessary customer fulfillment.
• Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening).
• You will have the chance to continuously grow and learn by participating in cross-training initiatives, mentoring opportunities, and staying up to date on our products.