Senior Business Systems Analyst (Salesforce)

at  Sophos

ABOUT US

Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

READY TO JOIN US?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don’t check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don’t let a checklist hold you back – we encourage you to apply.

ROLE SUMMARY

This role offers the opportunity to work in an exciting, open and collaborative environment as part of the IT Applications Business Engagement Team. The team works closely with business stakeholders on design, implementation and maintenance of IT systems and business solutions supporting Sophos’ Sales, Marketing and Channel Partner organizations. Our team uses Agile development methods to manage projects and is focused on delivering straightforward, high quality, intuitive systems and processes that are built with both the present and future in mind.

WHAT YOU WILL DO

• Serve as primary liaison between the internal business stakeholders and the IT Technical development team, ensuring that business processes and requirements are unambiguous, testable, measurable and articulated in a manner that allows the technical team to propose, estimate, construct and deliver appropriate solutions.
• Build strong relationships with internal business peers and develop/maintain an understanding of the business process areas under our responsibility that is equal to or exceeding those of our colleagues operating the business. Take ownership and make recommendations on business requirements and solutions that increase value to the customer (both internal and external).
• Lead requirements gathering activities, including translating business needs into detailed business requirements documents, use cases, and systems interaction diagrams.
• Model current and future state business processes and ask questions needed to fully understand business objectives and elicit/refine complex business requirements necessary to achieve them. Ensure requirements and solutions proposed map clearly to the objectives established.
• Analyze business requirements and, working with technical architects and development teams, verify that developed solutions are achievable, meet the scope and quality expectations of key business stakeholders, and are consistent with IT design concepts.
• Represent functional area and IT on cross-functional enhancements and projects, including the coordination and resolution of issues, where required.
• Work with 3rd party application vendors, whose software has been deployed at Sophos, to understand the plan of intent and plan of record for future product plans. Articulate needs and advocate for capabilities Sophos deems a priority.
• Assess and collate information on functional specifications for existing and future versions of both internal and commercial applications in use. Advise representatives from the business and IT on the impact of new functionality and opportunities for business improvement.
• Assist team in prioritization of bug fixes and enhancement requests as part of run-rate activities supporting business operations. Run backlog prioritization sessions working closely with business stakeholders to manage the backlog of requests.