Senior Consultant - DNS L3 SME - Stuttgart, Germany(M/F/D)

at  Infosys

CORE DNS SKILLS

• DNS Protocols: Deep understanding of DNS, DNSSEC, and other related protocols.
• Bind Server Configuration: Proficiency in configuring and managing Bind servers on Linux platforms.
• DNS Troubleshooting: Ability to diagnose and resolve DNS issues effectively.
• DNS Security: Knowledge of DNS security best practices and threat mitigation techniques.

Network Infrastructure

• Network Protocols: Understanding of TCP/IP, IPv4/IPv6, and other network protocols.
• Network Components: Familiarity with routers, switches, firewalls, and load balancers.
• Network Troubleshooting: Ability to diagnose network connectivity and performance issues.

Linux Administration

• Linux Fundamentals: Proficiency in Linux operating systems (e.g., Ubuntu, CentOS).
• Shell Scripting: Ability to write shell scripts for automation and configuration.
• System Administration: Knowledge of system management tasks (e.g., user management, process management).
• Contribute to capacity planning efforts by assessing DNS and DHCP requirements and proposing scalability solutions.
• Execute backup and recovery strategies for DNS and DHCP configurations to ensure business continuity.
• Provide rotational on-call support to address critical DDI-related network issues.
• Should be able to drive problem management end to end.

PEOPLE SKILLS

• Should be a capable leader.
• Building collaborative partnership – by interactive regularly with key influencers within and outside organization.

SOFT SKILLS

• Deep experience in Customer Handling and stakeholder management.
• Ability to handle escalations, be a trusted advisor for the customer and work closely with customers in defining solutions.
• Ability to drive Service Improvement programs.
• Knowledge on ITIL processes – Incident, Change, problem management.
• Understanding of service level management process, related agreements – SLA/OLA and workflow steps.
• Analytical ability
• Knowledge of capacity management process.

SKILL LEVEL - EXPERT

• Design and implement DNS architectures for both internal and external DNS relays, ensuring high availability, scalability, and performance.
• Configure and manage Bind servers running on Linux OS to support DNS resolution for various domains.
• Optimize DNS performance by implementing caching, load balancing, and other techniques.
• Develop and maintain DNS policies and procedures to ensure compliance with security standards and best practices.
• Troubleshoot DNS issues and provide timely resolutions to maintain service availability.
• Integrate DNS infrastructure with other network and security components within the datacenter.
• Manage and optimize IP address space allocation using industry-standard IPAM tools.
• Maintain accurate and up-to-date DNS records, including forward and reverse lookup zones.
• Monitor the health, performance, and security of DNS and DHCP services, proactively addressing any issues.
• Collaborate with cross-functional teams to integrate DDI services with network components for optimal functionality.
• Troubleshoot and resolve complex DNS and DHCP incidents, employing advanced diagnostic techniques.
• Implement DNS security protocols, including DNSSEC and encrypted DNS (DoT/DoH), to safeguard network integrity.
• Adhere to IP addressing standards and guidelines while ensuring efficient utilization of IP resources.
• Contribute to capacity planning efforts by assessing DNS and DHCP requirements and proposing scalability solutions.
• Work with application developers (Hybrid environment – On premise and Cloud) to ensure proper DNS configuration for their applications.
• Stay up-to-date with the latest DNS technologies and trend
• Execute backup and recovery strategies for DNS and DHCP configurations to ensure business continuity.
• Provide rotational on-call support to address critical DDI-related network issues.
• Assurance of SLAs / KPIs / OLAs and service quality.
• Promote the organization’s goals and to implement evolving technologies in service.
• Responsible to build and implement security guidelines.
• Running the service operations in close cooperation with other IT process owners and service owners.
• Ensure service quality.
• Good understanding of ITIL concepts

ABOUT US

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Please refer the Job description for details