Senior Consultant, Salesforce CRM Analytics Developer, Deloitte Digital

at  Deloitte

REQ #

15940
Job description

CONNECT TO YOUR INDUSTRY

Want to shape the future of online experiences? So do we.
Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society. We’re a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future? We’re looking for experienced practitioners from a consulting, design, tech or business background who can show our clients what’s next, then work with our mixed-discipline team to make it happen.
As part of our Consultancy practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes.
We embrace the strengths of diverse talent within our team. You may have a brilliant mind, be a confident communicator or a nerd for all things digital, or you may have an impeccable business instinct, a collaborative outlook and a flair for big ideas.
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

CONNECT TO YOUR OPPORTUNITY

We’re expanding fast, so We’re looking for people who are, by which we mean natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.
You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands.

We are looking to expand our team and are looking for individuals with experience in CRM Analytics & Einstein Discovery who can work alongside our clients to deliver innovative analytics solutions to solve challenging business requirements. As a technical expert, you will play an important role in the delivery of these projects from requirements gathering and development, to testing and end user training.

• Your project role will cover a broad range of responsibilities such as requirements gathering and analysis, technical and solution architecture design, development of CRM Analytics reports and dashboards, Einstein Discovery model development and refinement, prototyping and testing.
• Facilitate workshops with business stakeholders to understand their needs and advise on the “art of the possible” within the products capabilities and limitations.
• Work with clients to help them understand their data, identify top analytics use cases and develop a short and long-term analytics roadmap.
• Design and deliver intuitive, insightful, actionable, and compelling analytics solutions that are maintainable, performant, and achieve high user adoption.
• Ensure solutions are designed is in line with best practices and correct governance, providing quality assurance and subject matter expertise.
• Deliver internal product training to help grow our capability.
• Building lasting relationships with executive clients and sponsors.
• Leading and contributing to RFP responses and other business development activities to help drive sales across the Analytics business
• Leading and managing a team to deliver CRM Analytics and Einstein Discovery solutions for our clients

CONNECT TO YOUR SKILLS AND PROFESSIONAL EXPERIENCE

Overall, you’re an ideas person and problem solver as well as a hands-on doer that’s important. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

You’ll have strong technical skills including some or all of the following:

• CRM Analytics and Einstein Discovery experience.
• Salesforce CRM Analytics and Einstein Discovery Certification.
• Understanding of ETL processes for data preparation and management and a strong understanding of data concepts and modelling.
• Strong consulting and / or CRM implementation experience.
• Competent in reading and writing JSON, SAQL and SQL.
• Experience contributing to RFP responses and other sales activities.
• Experience delivering projects using agile Scrum methodology.
• Experience leading workshops to gather business requirements.
• Understanding of design aesthetics to develop intuitive and insightful dashboards for desktop and mobile devices.

Knowledge or experience with these would be an advantage:

• Technical qualifications / experience in developing in Sales Cloud, Service Cloud, Marketing Cloud or Data Cloud.
• Strong knowledge of Salesforce architecture and knowledge of Salesforce ecosystem.
• Deployments between SFDC Sandboxes and Production Orgs using Change Sets and Metadata APIs.
• Experience in other comparable business intelligence tools such as Tableau, Microsoft Power BI or Qlikview.
• Development experience in Apex, VisualForce and Lightning Components.
• Experience with ETL tools such as Mulesoft, Alteryx, Informatica Cloud and Talend.
• Experience with development life-cycle, code management strategies, advanced technical concepts, architecture and security approaches and integration approaches.
• Experience working with web-based Platforms such as Heroku, AWS, Google Cloud and Microsoft Azure

• Your project role will cover a broad range of responsibilities such as requirements gathering and analysis, technical and solution architecture design, development of CRM Analytics reports and dashboards, Einstein Discovery model development and refinement, prototyping and testing.
• Facilitate workshops with business stakeholders to understand their needs and advise on the “art of the possible” within the products capabilities and limitations.
• Work with clients to help them understand their data, identify top analytics use cases and develop a short and long-term analytics roadmap.
• Design and deliver intuitive, insightful, actionable, and compelling analytics solutions that are maintainable, performant, and achieve high user adoption.
• Ensure solutions are designed is in line with best practices and correct governance, providing quality assurance and subject matter expertise.
• Deliver internal product training to help grow our capability.
• Building lasting relationships with executive clients and sponsors.
• Leading and contributing to RFP responses and other business development activities to help drive sales across the Analytics business
• Leading and managing a team to deliver CRM Analytics and Einstein Discovery solutions for our client