Senior Customer Service Representative- Polish Speaking

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

WE HAVE THE FOLLOWING REQUIREMENTS:

Fluency in Polish
Good level of English language knowledge
Customer oriented approach
Flexible, motivated personality
Being open to challenges and willing to learn complex systems and processes
2+ years of experience in the field of Customer Service or in SSC environment

Entering customer orders and following them up
Managing customer requests and queries
Logging, assigning, tracking progress of complaints & claims from receipt to completion
Interacting with customers and stakeholders in a professional, friendly and efficient manner
Ensuring a smooth invoicing process by setting up the right vendor and master data
Coordinating the allocated portfolio (key customers)’s queries end-to-end
Maintaining our reputation by your professional and helpful attitude towards our customers
Being the face and voice of one of the largest global energy company