Senior End-User Support Engineer
at Epam Systems
Singapore, Southeast, Singapore -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 27 Aug, 2024 | Not Specified | 28 May, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Sitting within the Information Technology Department, the Tech Support / Admin will be part of the team responsible for driving the transformation initiatives in end-user computing environment, covering service, performance, quality, and budget forecasting.
You will play a key role as a Senior Tech Support Engineer to drive service, performance and quality management in the end-user environment necessary to support the organization’s digital transformation.
WHY EPAM
- By choosing EPAM, you’re getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023
- Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
- You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
- We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
- At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us
Responsibilities:
- Service Desk Management
- Manage a team handling desktop support, service desk functions, and VIP support
- Ensure high-performance service delivery, including improvement initiatives and post-incident reviews
- Develop a deep understanding of projects to optimize service delivery and meet customer expectations
- Analyze processes and implement strategies to improve service delivery
- Performance and Quality Management
- Recommend and implement service delivery improvements
- Track and report on service delivery performance to management
- Collaborate with teams to set IT standards
- Stock and Inventory Management
- Design and implement an inventory tracking system
- Manage supplier relationships and stock levels
- Purchase new equipment and negotiate favorable contracts
- Lead annual stocktaking and verification
- Budget, Procurement and Forecasting
- Manage and execute IT procurement within budget
- Monitor spending and implement budget controls
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Singapore, Singapore
