Senior Engineer- IT Business Partner

at  Cardinal Health

JOB SUMMARY

Responsible for IT experience of CHRS, I&E, and CHPS business associates and their clients. The Senior Software Engineer (SSE) will ensure that all business applications are meeting published SLAs whether they be SaaS, IaaS, PaaS, or on premise. In addition, SSE will act as the Business’ liaison with CAH Corporate functions including IT, Project Management Office (PMO), and Indirect Procurement. The SSE will be involved with new business application selection and support all business apps through their full lifecycle. Experience supporting different variations of Cloud environments (IaaS, PaaS, SaaS) is critical as well as experience working in a large corporate shared services environment.
You will be in a professional individual contributor role focused on the IT needs of three Business Units (Cardinal Health Regulatory Sciences -CHRS, and Insights & Engagements – I&E, Cardinal Health Packaging Solutions - CHPS). The role requires a combination of technical lead, business analyst, application vendor management and managed services supervisory skills.

PREFERRED EXPERIENCE OR CERTIFICATIONS

• GCP and/or AWS
• Any SaaS environment
• Microsoft SharePoint
• Microsoft Server and Desktop OS
• ITIL Processes
• Managed Services

QUALIFICATIONS

• 8-12 years of experience, preferred
• Bachelor’s degree in related field, or equivalent work experience, preferred
• Experience in Customer Relations, SaaS environments, GCP and IaaS, PaaS (e.g. Big Query), Microsoft SharePoint, Regulatory Validation (21 CFR Part 11), High Availability and Disaster Recovery preferred
• Experience in ITIL processes – especially Change Control, Problem Solving skills, Windows Server OS, Windows Desktop OS, General TCP/IP Networks preferred

• Overall uptime for all Business applications including SaaS, IaaS, PaaS, and Business specific Desktop apps
• Compliance with mandated patching schedules
• Interact with R&M Team to ensure vendor contract renewals are timely executed
• Ensure Purchase Orders are submitted and executed for new IT needs
• Ensure appropriate resiliency provisions are in place and documented
• Mitigation of app deficiencies identified and tracked in corporate issue tracking system
• Provide business analysis to Business Users and Management to address questions related to Business IT applications
• Maintain and Expand application monitoring capabilities for Business Applications
• Coordination of priority calls and escalations with internal resources and vendors
• Adhering to change management processes
• Act as strategist with responsibility of guiding Business to adopt the most effective IT solutions
• Develop high level business cases and tech refresh charters and implement approved asks
• Ensure customer onboarding experience meets defined SLAs
• Interact with Application vendors to ensure compliance with SLAs, conduct Root Cause and Problem Analysis, and coordinate service/product upgrades and changes
• Coordinate with business, vendor, and computer systems validation team Regulatory Validation for Business Apps as required
• Continually assess applications for error detection effectiveness and improve monitoring capabilities
• Ownership of updated Business Technology Landscape diagrams
• Maintain Resiliency status of Business Apps by updating Resiliency Plans and conducting HA/DR testing
• Exhibits good Customer Relations skills when working with Business Partners (Leaders, Managers and Individual Contributors)
• Conducts regular cadence business / IT alignment reviews
• Is cool under pressure, effectively handling issues, and identifying the right timing and processes for escalation
• Learns quickly and applies new skills to everyday work
• Has good general IT background, including SaaS environments, GCP / IaaS, and Desktop environments