Senior Implementation Manager (m/w/d)

at  Plentific

We’re Plentific, the world’s leading real-time property solution, and we’re looking for top talent to join our ambitious team. We’re a global company, headquartered in London, and operating across the United Kingdom, Germany and North America.
As a B2B company, we’re dedicated to helping landlords, letting agents and property managers streamline operations, unlock revenue, increase tenant satisfaction, and remain compliant through our award-winning SaaS technology platform. We also work with SMEs and large service providers, helping them access more work and grow their businesses.
We’re not just any proptech - we’re backed by some of the biggest names in the business, including A/O PropTech, Highland Europe, Mubadala, RXR Digital Ventures and Target Global and work with some of the world’s most prominent real estate players.
But we’re not just about business - we’re also building stronger communities where people can thrive by ensuring the quality and safety of buildings, supporting decarbonisation through our ESG Retrofit Centre of Excellence and championing diversity across the sector through the Women’s Trade Network. We’re committed to creating exceptional experiences for our team members, too. Our culture is open and empowering, and we’re always looking for passionate, driven individuals to join us on our mission.

So, what’s in it for you?

• A fast-paced, friendly, collaborative and hybrid/flexible working environment
• Ample opportunities for career growth and progression
• A multicultural workplace with over 20 nationalities that value diversity, equity, and inclusion
• Prioritisation of well-being with social events, digital learning, career development programs and much more

If you’re ready to join a dynamic and innovative team that’s pioneering change in real estate, we’d love to hear from you.

REQUIREMENTS

• 2-5 years of client facing programme/project management experience, preferably in a fast-paced tech and/or scale-up business
• Demonstrable experience of working with internal and external customers and partners to deliver complex projects
• Track record of managing successful programme and project delivery in line with desired outcomes and agreed quality, time and cost limits
• Fluency in English and German to support clients across all Plentific markets
• Excellent oral, written and presentational communication skills
• Excellent interpersonal skills in group and one-to-one situations with strong negotiating, influencing and persuasion abilities
• Familiarity with project management tools like Jira and Asana is a bonus
• Knowledge of the PropTech ecosystem is a bonus

THE ROLE

We are seeking a full-time Client Implementation Manager to join our Solutions Delivery team.
The successful candidate will be delivering a number of concurrent client implementations projects as well as project managing the successful delivery of integration projects. The focus will be on minimising time between contract signature and successful go-live as well as delivering integrations that deepen the client relationships.
To be successful in this position, you need to be a solution oriented self-starter grasping technical and product concepts, have excellent communication / organisational skills and the ability to multitask while adapting quickly to new business requirements.

RESPONSIBILITIES

• Working with the clients and internal stakeholders, defining the scope of project and delivery plan
• Aligning project objectives with company goals and ensure the project team and stakeholders are clear on the objectives
• Managing multiple work streams simultaneously, tracking deliverables and progress from initiation to BAU, reporting project status
• Fostering partnership with customers, stakeholders and third party technology providers
• Identifying delivery risks and manage change when necessary to meet the project targets, including appropriate escalations
• Conducting internal and external post implementation reviews to continuously improve our delivery process
• Owning and continually improving the team’s knowledge base collateral