Senior Manager, Process & Product - Outbound & Client Services (Montreal, QC)

at  SSENSE

ABOUT US

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.
SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 70% of its audience is between the ages of 18 to 40.
Job Description

• Education & Experience: Bachelor’s degree in a relevant field (Supply Chain, Engineering, etc.); 7-10 years of experience in e-commerce, logistics, or engineering with a focus on complex systems and process/product management.
• Technical Skills: Strong understanding of operational technology systems (WMS, OMS, etc.), experience with data analysis tools (SQL, Quicksight, etc.), and familiarity with agile methodologies.
• Leadership & Collaboration: Proven ability to lead teams (5+ years of experience) and collaborate effectively with cross-functional stakeholders in a fast-paced environment.
• Process Improvement: Demonstrated track record of driving process improvements, optimizing efficiency, and implementing solutions to enhance operational performance.
• Industry Knowledge: Experience in e-commerce and a global network with multiple fulfillment centers is required; Six Sigma Black Belt certification is mandatory.