Senior Program Manager - Delivery Excellence Expert

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EXPERIENCE & EDUCATIONAL REQUIREMENTS

This position has a high level of responsibility and exposure within SAP, the industry, and our market leading customer. Thus, a senior professional with an entrepreneurial mindset and business acumen is needed for this challenging role.

• Entrepreneurial mindset with strong customer focus and empathy for customer situation
• Strong knowledge of SAP’s Digital Transformation Strategy and our Service offerings
• Experience in 1 or more industries and the industry the customer belongs to (core processes and trends of the industry)
• Strong knowledge of the strategic and operational issues of engagement management, program management and project management.
• Ability in managing internal and external client expectations on program requirements and deliverables
• Advanced proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management
• Strong knowledge and competency in program management related areas of Knowledge Management, Portfolio Management, Organizational Change Management,
• Adaptability and flexibility to manage deadline pressure, ambiguity and change.
• Leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior management, clients, peers and team members.
• Liaison and consultative skills: negotiating skills within a context of political sensitivity and conflicting interests.
• Ability to deal with conflicts and contribute to their solution
• Strong writing, communication, and meeting facilitation skills
• Have knowledge / understanding of - SAP Solution Portfolio, SAP Rise Methodology, Cloud & Clean Core Strategy, SAP Lean IX, Signavio and Cloud ALM & SAP Business AI

KEY RESPONSIBILITIES & TASKS

The Senior Program Manager- Delivery Excellence Expert provides subject matter expertise and leadership around standardization and consistency to the service delivery organization and the broader SAP ecosystem in ensuring sustainable business growth and long-term customer success.

• Understands business challenges, pain points and the related impacts for the service delivery organization quickly
• Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
• Be the Transformation Partner for the CIO (or other CxO business transformation sponsor at customer’s), driving architecture effectiveness.
• Analyzes stakeholder as-is situation with high level of complexity, and can propose and recommend improvement options
• Possesses a deep understanding of goals, key performance indicators and processes for the service delivery organization
• Leads the execution of action plans for the resolution of stakeholder needs Business Support
• Establishes trusted relationship with internal and external stakeholders
• Drives active cross-functional partnerships and frameworks to enable efficient execution (across the service delivery organization and beyond)
• Based on their Delivery Excellence role, owns the planning and execution of activities in area of responsibility for the role
• Coordinates the activities of others, leads internal initiatives or programs
• Proposes process and/or tool innovations or updates to continuously improve the organizations operations
• Represents services delivery in cross initiatives
• Based on their Delivery Excellence role, owns the reporting of status and deliverables, accomplishments and value to the stakeholders involved
• Acts as a key contact for the business and trusted advisor on the assigned area of responsibility
• Supports development, alignment and execution of organizational strategy Continuous Improvement
• Leverages existing channels to provide input to the SAP organization to optimize internal and external offerings
• Provides feedback to processes and highlights improvement potential for SAP engagements
• Leads or champions the execution of strategic initiatives to enhance the quality of delivery and customer experience

This position has a high level of responsibility and exposure within SAP, the industry, and our market leading customer. Thus, a senior professional with an entrepreneurial mindset and business acumen is needed for this challenging role.

• Entrepreneurial mindset with strong customer focus and empathy for customer situation
• Strong knowledge of SAP’s Digital Transformation Strategy and our Service offerings
• Experience in 1 or more industries and the industry the customer belongs to (core processes and trends of the industry)
• Strong knowledge of the strategic and operational issues of engagement management, program management and project management.
• Ability in managing internal and external client expectations on program requirements and deliverables
• Advanced proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management
• Strong knowledge and competency in program management related areas of Knowledge Management, Portfolio Management, Organizational Change Management,
• Adaptability and flexibility to manage deadline pressure, ambiguity and change.
• Leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior management, clients, peers and team members.
• Liaison and consultative skills: negotiating skills within a context of political sensitivity and conflicting interests.
• Ability to deal with conflicts and contribute to their solution
• Strong writing, communication, and meeting facilitation skills
• Have knowledge / understanding of - SAP Solution Portfolio, SAP Rise Methodology, Cloud & Clean Core Strategy, SAP Lean IX, Signavio and Cloud ALM & SAP Business A