Senior Revenue Operations Executive

at  Trustpilot

OUR VISION IS TO BE THE UNIVERSAL SYMBOL OF TRUST, BRINGING CONSUMERS AND BUSINESSES TOGETHER THROUGH REVIEWS. WE ARE WELL ON OUR WAY — BUT THERE’S STILL AN EXCITING JOURNEY AHEAD. JOIN US AT THE HEART OF TRUST.

We are seeking a collaborative and analytical Senior Revenue Operations Executive to execute on the essential day to day tasks of the Revenue Operations team. We are looking for an enthusiastic, hardworking, and resourceful person who will be working closely with our local marketing, sales and customer success departments, along with our Global Operations team to build out a comprehensive operational infrastructure to scale a rapidly growing team.

ABOUT US

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust

You will be responsible for collaborating with the team on implementing key initiatives and overseeing day to day operations of the commercial organization, while uncovering opportunities for positive change within Trustpilot.

• Partner with stakeholders in Marketing, New Business, Customer Success, Global Operations and Commercial Finance departments to deliver on new and improved processes and aide in the building of future commercial support infrastructure
• Execute on key weekly, monthly, quarterly operational processes & deliverables such as, but not limited to, renewal reporting, trailing conversion rate, time to conversation, forecasting, pipeline management and marketing performance funnels
• Support Marketing and Commercial team management with daily requests, approvals, and assist with processing quotes
• Collaborate with Marketing to ensure proper lead management, processes and policies
• Collaborate with Commercial Finance to ensure that all the numbers are aligned and correct
• Identify, implement and maintain industry best practices to drive efficiency, effectiveness and productivity of the commercial team
• Build, own and maintain key metric reports and dashboards that measure and track company KPIs and sales metrics
• Assist with the maintenance data accuracy within Salesforce and other supporting tools, and assist with the governance of the teams with regards to timeliness and accuracy of data inputs
• Document and maintain the requirements and processes to improve the adoption of Salesforce and other revenue driving tools & processes
• Provide first-tier support to the Senior Commercial stakeholders