Senior Revenue Operations Manager

at  Rewind Software

Company Description
Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada’s 50 fastest growing technology companies (2023 Deloitte Fast 50). We invite you to read our startup story to learn where we came from and where we’re going.
Read about our mission, story and values here.
To find out more about our perks, click here.
Some of our Blogs might help you get a better understanding of what we do here. You can find them all here.

THRIVING AT REWIND:

We embrace the fast-paced, ever-changing nature of startup life. If you love working with speed, agility, and creativity, you’ll feel right at home here. Here’s what it takes to succeed with us:

• Team-First Mentality: We put teamwork at the core of everything we do, believing that we are better when we are together. Success is shared, and when the team wins, we all win.
• Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. We go beyond meeting expectations - we aim to exceed them.
• Flexible Work-Life Approach: We encourage balance and understand the need to recharge. While we stay agile for urgent needs, we make sure there’s time to recover and enjoy life.
• Customer Centricity: Our commitment to customers shapes everything we do. We listen, build relationships, and innovate - from our dedicated customer support team to our engineers, everyone at our company is focused on solving problems that matter most to our users.
• Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our success.
• We Make Time for Fun: We work hard and make time to enjoy the journey. It’s not just about hitting milestones—it’s about making the experience rewarding along the way.

Job Description
As a Senior Revenue Operations Manager, you will report directly to the VP, Revenue. Your expertise in data analysis, revenue modeling, and process optimization will be instrumental in achieving revenue goals, enhancing operational efficiency, and guiding cross-functional teams. By providing valuable insights and implementing best practices, you will play a crucial role in shaping the company’s revenue growth and overall success.
As a Senior Revenue Operations Manager, your focus will be to support the Revenue organization, specifically the Sales, Partnerships and Customer Support functions, while working cross-functionally with our Marketing, Finance and Data teams. You will establish and maintain Sales, Partnerships and Customer Success processes, systems and workflows, while ensuring efficiency and effectiveness. You will be Rewind’s go-to person when it comes to data and will be producing reports/insights used in OKRs, QBRs and Board meetings, providing visibility into performance, metrics, and revenue trends.

• Architecting, optimizing and maintaining sales processes and workflows, ensuring efficiency and effectiveness in lead management, pipeline progression, and deal closure
• Establishing systems and processes for partner relationships, including partner referrals and performance tracking.
• Analyzing Customer Support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality
• Managing and optimizing our CRM (Salesforce), along with a robust technology stack including; Sweep, SalesLoft, Gong, ZoomInfo, Zendesk, Ada, PartnerStack and more
• Owning the data infrastructure and ensuring all systems are integrated and functioning properly to support seamless data flow and accurate reporting while working cross-functionally with teams supporting other critical tools such as Metabase, Hubspot
• Developing and maintaining dashboards/reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends
• Monitoring and reporting on key processes and KPIs, leveraging this data to produce decks, reporting and insights used for key internal meetings, OKRs, QBRs, Operations, Board and Team meetings
• Remaining educated on Revenue operations trends and best practices, inclusive of implementing AI to optimize personal, team and company efficiency
• Documenting procedures, guidelines, and best practices to facilitate knowledge sharing and onboarding of new team members
• Working cross-functionally with the Marketing, Finance and Data teams to ensure data consistency and be a key contributor to the annual planning/modeling process
• Fostering a culture of operational excellence and continuous improvement across the organization
• Leading strategic projects related to scaling operations, process automation, or system integrations
  Qualifications
  We are looking for candidates that have at least 5 years of experience in Revenue Operations, Sales Operations, or a similar role within a SaaS environment with a proven track record of driving revenue growth and process improvements in a high-growth company.