Senior Sales Support Associate

at  White Cap Canada

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

JOB SUMMARY

Maintains direct client contact and relationship management responsibilities. Responsible for providing support to National Account Managers and customers.

EDUCATION AND EXPERIENCE

• Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

PREFERRED QUALIFICATIONS

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.
Functional Area Sales
Recruiter Williams, Victoria
Req ID WCJR-021409

• Works with internal customers and a variety of sales teams to facilitate the expansion of the Company’s services.
• Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price.
• Responds promptly and resolves all issues with assigned accounts relating to supply chain problems, ordering issues, pricing, website access, events, etc.
• Proactively identifies and drives service level and revenue generating improvements for assigned customers.
• Facilitates the sales process through project management, tracks open sales orders, issues resolution, fills customer backorders, and provides overall customer service and support.
• Daily execution of all customer requests, including but not limited to: quote entry, order entry, PODs, SDS when required, order returns, order expediting, ensuring delivery execution; order status, B/O update communications for assigned Key Account(s).
• Provides KPI updates to National Account Managers and Leadership.
• Shares sales leads with Program Managers.