Senior Salesforce Developer

at  NPR

OVERVIEW

A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.
Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.
NPR’s Salesforce CRM runs critical business processes from donor management to management of our nationwide network of 247 Member organizations to powering digital experiences for millions of Americans. The Senior Salesforce Developer will work with product and technical teams to strategically design, update, build, and maintain our CRM and is central to successful design and development of customizations, extensions, configurations, and integrations. As a technical leader, this role will provide guidance to resources throughout the organization. A successful candidate will be familiar with Agile methodologies and have demonstrated ability with automation, UI design, security (incl. SSO), testing, and integrations to drive platform innovation, optimization and best practices.

MINIMUM QUALIFICATIONS

• Minimum eight years of experience as a Salesforce Developer supporting large scale, complex solutions
• Minimum two years demonstrated experience coaching and training other Salesforce development colleagues
• Demonstrated understanding of Salesforce platform, best practices, and functionality
• Demonstrated success in creating innovative, user-friendly Salesforce solutions
• Proficiency with Apex, Visualforce, Lightning Web Components, and SOQL
• Proficiency with IDEs that support Salesforce development, such as vscode (with Salesforce extensions) and the Salesforce CLI
• Proficiency with APIs and building integrations with Salesforce.com
• Proficiency with Agile methodologies and DevOps/release management
• Proficiency with connected apps in Salesforce
• Proficiency with Git
• Knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Nonprofit Success Pack
• Ability to articulate technical concepts to non-technical stakeholders
• Platform App Builder, Platform Developer I, and Platform Developer II Certifications

PREFERRED QUALIFICATIONS

• Experience with Salesforce CPQ a plus
• Experience with Salesforce Accounting Subledger a plus
• Experience with Salesforce Marketing Cloud a plus
• Experience in the media or nonprofit sector a plus

RESPONSIBILITIES

• Partner with cross-divisional product and technical teams to evaluate, scope, design, prioritize, and complete new platform development in support of organizational strategic priorities; collaborate to gather requirements and translate them into scalable and efficient Salesforce solutions
• Assess the impact of new requirements on the existing platform as well as all upstream and downstream applications, systems, integrations, and processes
• Work with cross-divisional teams to review, manage, and optimize existing platform automations, customizations, security, and integrations with a focus on performance optimization and adherence to Salesforce best practices
• Partner with Senior Salesforce Administrator to outline support and maintenance plans for new products, applications, and integrations
• Design and develop intuitive UI
• Guide and mentor organizational Salesforce developers, guiding best practices and ensuring code quality
• Conduct thorough peer code reviews to ensure adherence to coding standards and best practices
• Coach and mentor organizational Salesforce resources to support and maintain Salesforce customizations, applications, and integrations
• Document and maintain system documentation including conceptual overviews, solution designs, configurations, integrations, dependencies, and system diagrams
• Create testing and implementation plans
• Troubleshoot and resolve issues related to Salesforce performance, security, and functionality
• Lead the building of redundancy of knowledge and skills within cross-divisional Salesforce product and technical teams
• Remain current with Salesforce releases, best practices, and new features; recommend improvements to enhance NPR’s Salesforce environment
• Contribute to a culture of collaboration and inclusion across all disciplines