Senior Service Manager

at  Vector Synergy

SKILLS, KNOWLEDGE, EXPERIENCE REQUIRED:

• A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience;
• OR exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post;
• Sound experience in IT services engineering, planning, operations, maintenance and management;

• Managing the Deployable CIS infrastructure as a service and ensuring system readiness at a level specified in the SLA;
• Ensuring the availability and quality of engineering support delivered to the customer through close coordination with NCI Agency service lines and the CIS Support and Sustainment Centre (CSSC) and the Forward Support Point (FSP);
• Managing the DCIS Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for.