SENIOR SYSTEMS INTEGRATOR TECHNOLOGY SERVICES (Salesforce Developer)

at  City of Toronto

Job ID: 45429
Job Category: Information & Technology
Division & Section: Technology Services, Technology Standardization Delivery
Work Location: Metro Hall, 55 John Street
Job Type & Duration: Full-time, Permanent Vacancy
Salary: $112,280.00 - $149,247.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 27-Aug-2024 to 17-Sept-2024

KEY QUALIFICATIONS:

Your application for the role of Senior Systems Integrator Technology Services (Salesforce Developer) should describe your qualifications as they relate to:

• Post-secondary education in Computer Science or a related discipline with extensive development and sustainment experience in large scale integrated Technology Services solutions, or the approved equivalent combination of education and/or experience.
• Extensive experience as a Technology Services Lead on large-scale information technology systems, including in all stages of large-scale system development life cycle, rapid application development methodology, enterprise architecture planning approach and in process review facilitation.
• Extensive experience in using Visualforce, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, LWC, Aura component, and Flows.
• Extensive experience integrating Salesforce with multiple business systems using data integration tools like Apache Nifi, Kafka, RapidMQ with understanding of integration patterns.
• Extensive experience in building salesforce native/hybrid mobile app and integrating with salesforce CRM.
• Extensive experience implementing Sales Cloud, Service Cloud, and Analytics cloud (Tableau CRM/Einstein).
• Experience with WCAG 2.0 (W3C Web Content Accessibility Guidelines 2.0) and in the design of accessible websites across a range of technologies and type of devices (e.g. desktop, mobile).
• Experience with Release Management, Source Control, and Deployment concepts and technologies such as AWS Code Commit, GitLab and the Atlassian Suite.
• Highly developed interpersonal skills with the ability to interact and communicate effectively at all organizational levels.
• Experience performing data analysis and statistics, is an asset.
• Demonstrated team supervisory and interpersonal skills working independently and collaboratively with others in a multidisciplinary team setting.
• Demonstrated efficiency and effectiveness in teamwork, facilitation, communications, conflict resolution, problem solving, crisis management and team leadership in projects, assignments, and service engagements.
• Demonstrated ability to prepare, organize and present business cases, proposals, solutions and budgets or similar formal documents and statements to various audiences, including stakeholders, clients, and the public.

MAJOR RESPONSIBILITIES:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and co-ordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Leads, facilitates and contributes to the design, creation, development and sustainment of corporate standards for the division, including formalized project management and methodology, data warehousing architecture, data modeling, metadata, change management, and application development and migration.
• Responsible to senior management within the division, business and technical stakeholders for all aspects of assigned projects, including the project charter, project plan and schedule, progress, budget, risk management, issue management, change management, resource management, quality review/best practices.
• Provides project budget and financial management such as sole source requests; contract negotiations; leasing agreements; business cases; feasibility and cost/benefit analysis.
• Prepares and/or supervises the preparation of various formal contractual documents such as Request For Information/Proposal/Quotation (RFI/P/Q), Statement Of Work (SOW), Memorandum Of Understanding (MOU) and Service Level Agreements (SLA).
• Provides leadership in the evaluation, selection and recommendation of technical solutions and professional services; manages vendors and contractors in the overall solution delivery process.
• Identifies and develops divisional/cross-divisional initiatives to produce synergies and economies of scale.
• Negotiates with senior management, clients and various stakeholders often with competing and conflicting goals, objectives and priorities.
• Provides assessments and recommendations of new technology trends on the effective use, acquisition and integration of technology by the City.
• Identifies and analyzes current business processes and practices in the context of evolving information architecture and performance measures; prepares feasibility study and recommends overall technical solutions for business initiatives and leverage existing enterprise infrastructure investments.
• Recommends and implements security, privacy and quality assurance requirements consistent with both the Municipal Freedom of Information Privacy and Protection Act (MFIPPA), and corporate and legislated standards regarding the storage, processing and retention of confidential data.
• Recommends, establishes, and sustains various project management structures that span one or more levels of government such as the Provincial Offence Act and Social Housing downloading initiatives.
• Assesses and recommends scalable multi-jurisdictional business and technical solutions that meet client and business requirements in the context of corporate standards, policies and procedures for information technologies and architectures. This includes determining requirements, conducting research and evaluations and obtaining all approvals and signoffs.
• Informs and educates senior managers, business users and technology peers on technology trends, and the effective use of business and technology solutions and information management.

Your application for the role of Senior Systems Integrator Technology Services (Salesforce Developer) should describe your qualifications as they relate to:

• Post-secondary education in Computer Science or a related discipline with extensive development and sustainment experience in large scale integrated Technology Services solutions, or the approved equivalent combination of education and/or experience.
• Extensive experience as a Technology Services Lead on large-scale information technology systems, including in all stages of large-scale system development life cycle, rapid application development methodology, enterprise architecture planning approach and in process review facilitation.
• Extensive experience in using Visualforce, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, LWC, Aura component, and Flows.
• Extensive experience integrating Salesforce with multiple business systems using data integration tools like Apache Nifi, Kafka, RapidMQ with understanding of integration patterns.
• Extensive experience in building salesforce native/hybrid mobile app and integrating with salesforce CRM.
• Extensive experience implementing Sales Cloud, Service Cloud, and Analytics cloud (Tableau CRM/Einstein).
• Experience with WCAG 2.0 (W3C Web Content Accessibility Guidelines 2.0) and in the design of accessible websites across a range of technologies and type of devices (e.g. desktop, mobile).
• Experience with Release Management, Source Control, and Deployment concepts and technologies such as AWS Code Commit, GitLab and the Atlassian Suite.
• Highly developed interpersonal skills with the ability to interact and communicate effectively at all organizational levels.
• Experience performing data analysis and statistics, is an asset.
• Demonstrated team supervisory and interpersonal skills working independently and collaboratively with others in a multidisciplinary team setting.
• Demonstrated efficiency and effectiveness in teamwork, facilitation, communications, conflict resolution, problem solving, crisis management and team leadership in projects, assignments, and service engagements.
• Demonstrated ability to prepare, organize and present business cases, proposals, solutions and budgets or similar formal documents and statements to various audiences, including stakeholders, clients, and the public