Service Assistant

at  Bruker

Overview:
As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 8,500 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.
Bruker Nano, one of Bruker’s four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.
Are you a results-driven professional with a knack for customer engagement? Our AXS team is seeking a Service Assistant to support our customers. As a key player in our team, you’ll actively sell service contracts, providing quotations that not only meet but exceed customer expectations. Your expertise in processing orders in SAP will be pivotal in ensuring seamless transactions. Your commitment to excellence will shine as you follow up with customers to close open orders, contributing to overall customer satisfaction. Moreover, your support for the service team in Mexico and the Americas will be instrumental in maintaining administrative routines, guaranteeing timely responses and fostering a positive customer experience. Join us at Bruker and be part of a team that values your dedication to precision and customer-centric solutions.

Responsibilities:

• Provide quotations and actively sell service contracts
• Process Orders in SAP
• Keep customer data up to date for an efficient communication (SFDC)
• Follow-up with customers to close open orders
• Support the service team in Mexico and Americas to keep the administrative routines on track to avoid delay on customer response time

Qualifications:

• Bachelor’s degree in business administration or equivalent
• Strong software experience such as Office 365, Sales Force, SAP
• More than 2 years of experience in an administrative service, sales and marketing support position, preferably in a high-volume, high-tech setting
• More than 2 years experience in customer service
• Ability to work independently and in a team environment
• Motivated self-starter
• Ability to speak and write proficiently in English and Spanish
• Ability to handle multiple tasks effectively
• Excellent customer service skills with the ability to communicate clearly and effectively
• Must possess above average organizational skills and be accurate and detail oriented
• Ability to communicate deal effectively within all levels of the organization, both internal and external customers professionally

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Certain positions at Bruker require compliance with export control laws and a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

• Provide quotations and actively sell service contracts
• Process Orders in SAP
• Keep customer data up to date for an efficient communication (SFDC)
• Follow-up with customers to close open orders
• Support the service team in Mexico and Americas to keep the administrative routines on track to avoid delay on customer response tim