Service Delivery Team Leader

at  Great Western Railway

ADDITIONAL INFORMATION

Applicants successfully shortlisted, may have to complete an online dispatch test and competency based interview. The successful candidate will be required to meet the medical standards for the role, including colour vision and hear tests. As well as a drugs and alcohol screen. A Basic DBS is also required.
Full training will be provided over a three week period at our training centre in Swindon.
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

• Responsible for the day-to-day performance of your allocated teams to create an engaged and customer faced team and, undertake train dispatch as per the Rule Book
• Drive engagement through actively motivating day to day performance by coaching your team
• Embed our customer service culture and drive exemplary customer service, continuously engage with your team
• Ensure your team is working safely and following regulations
• Ensure your team are briefed on their duties for the day and have full operational equipmen