ServiceNow Specialist

at  BAI Communications

The ServiceNow Lead will provide technical leadership and expertise for BAI Communication’s software applications with the primary focus being configuration and support of applications built using the ServiceNow platform. The ServiceNow Lead will be working within our Ways of Working and will provide subject matter expertise to assist in planning, design and delivery of business outcomes and initiatives.

Key Responsibilities:

• Provide technical expertise for our core application platforms: ServiceNow, Azure DevOps, JavaScript and other solutions as required.
• Participate on project teams as a technical subject matter expert for key business initiatives.
• Administration of all ServiceNow instances including the delegation of groups, modification of portal, workflows, business rules, client scripts, UI actions, UI policies, ACLs, dictionary, catalogue items etc
• Perform CMDB and Performance Analytics.
• Designing, implementing, and maintaining ServiceNow application.
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes using ATF.
• Obtain and analyse/interpret business requirements to purpose sustainable solutions in ServiceNow.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Work with other business units to ensure applications developed deliver expected benefits
• Be responsible for helping to keep information assets secure.
• To be available out of hours for the deployment of projects or enhancements, and for resolution of high severity incidents.