Services Engagement Director

at  Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We have an exciting role for a Service Engagement Director to join Switzerland Professional Services team. This represents an individual contributor role overseeing the Services Sales objectives and Customers for the Alps region, remote-based.
As a Service Engagement Director, you will show expertise in identifying strategic business opportunities for the organization and achieving healthy business growth in region. This position requires a person who can lead from the front in recognizing opportunities, along with sales experience and strong commercial insights.
This role will be closely working together with our Product Sales and Pre-sales teams to define regional and vertical-oriented business development plans, create and maintain key relationships and negotiate and close business deals. This position will have quarterly financial targets (bookings and project profitability) that must be met in order for the organization to attain projected revenue and build consulting services backlog.
The role would suit someone with a broad services knowledge, possessing the ability to lead & influence the behavior of others and in doing so create Trust and Empathy. It also has high exposure to our in-region leadership team and forms a good basis for personal development and growth.
While the role is not a Technical one, a good understanding of Contact Centre business or SaaS is required, ideally including experience of Cloud based solutions.

Key Responsibilities:

• Pursue Services sales leads and prospective clients.
• Design and Creation of Service quotes and proposals
• Generate a pipeline of services orders to attain financial objectives.
• Understands key business challenges and required outcomes for customers and effectively articulate the value proposition of Genesys Professional Services.
• Effectively utilizes and maintains CRM including the maintenance and expansion of your prospect database, opportunities and activities.
• Maintains extensive knowledge of current market conditions and customer buying strategies in order to negotiate and close business deals.
• Ensures integrity of the proposals submitted including the overall structure of the deal and the pricing of the opportunity (as per any price approval guidelines).
• Creates and drives revenue within a specified region or list of named accounts by developing strategic business plans.
• Provides regular forecasts to the regional manager of current and pipeline opportunities.
• Meets and exceeds all quarterly and annual financial targets.
• Ensures they are constantly up to date on the Genesys offerings.
• Networks and develops strong business relationships (both internally and externally). Contribute to strategic and tactical planning for Professional Services.
• Aligns with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SED, SDR, SC).
• Develops and maintains meaningful, long lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors.

We’d Love to Hear From You!

• Ideally 8+ years’ experience in Direct Sales and/or High Touch sales in IT/Tech industry, education sales a plus
• BS or BA degree or equivalent work-related work experience
• Excellent ability to build relationships
• Strong leadership, interpersonal and presentation proficiency, and excellent written and verbal communication skills
• Proven success in sales - lead generation, and relationship management.
• Able to influence thinking or gain acceptance of others in sensitive situations
• Capable of accurate working, attention to detail; often to tight deadlines, and handling multiple simultaneous requests, prioritizing the workload to suit.
• Excellent MS Office skills; Advanced MS Excel
• Salesforce CRM experience is a plus
• Experience in Commercial or legal documentation creation
• Good understanding of accounting concepts related to P&L and balance sheet
• Demonstrated sophisticated skills in business modelling and valuation
• Experience in conducting and coordinating financial and legal due diligence
• Fluent German and English language skills are essential. French language bonus.

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

• Pursue Services sales leads and prospective clients.
• Design and Creation of Service quotes and proposals
• Generate a pipeline of services orders to attain financial objectives.
• Understands key business challenges and required outcomes for customers and effectively articulate the value proposition of Genesys Professional Services.
• Effectively utilizes and maintains CRM including the maintenance and expansion of your prospect database, opportunities and activities.
• Maintains extensive knowledge of current market conditions and customer buying strategies in order to negotiate and close business deals.
• Ensures integrity of the proposals submitted including the overall structure of the deal and the pricing of the opportunity (as per any price approval guidelines).
• Creates and drives revenue within a specified region or list of named accounts by developing strategic business plans.
• Provides regular forecasts to the regional manager of current and pipeline opportunities.
• Meets and exceeds all quarterly and annual financial targets.
• Ensures they are constantly up to date on the Genesys offerings.
• Networks and develops strong business relationships (both internally and externally). Contribute to strategic and tactical planning for Professional Services.
• Aligns with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SED, SDR, SC).
• Develops and maintains meaningful, long lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors