Site Reliability Engineer

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
At Sun Life, we work together, share common values and encourage growth and achievement. For ten consecutive years, Sun Life has been named one of the Global 100 Most Sustainable Corporations in the World! Dedicated and talented employees are the cornerstone for the company’s success and reputation for excellence. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

ABOUT THE ROLE:

Our EPM (Event and Performance Management) team is availability, performance and reliability management discipline that supports the optimization of the operational experience and behavior of a digital agent - human or machine - as it interacts with enterprise applications and services. Through continuous improvement, innovation and collaboration, we strive to find new and better ways to bring value to Sun Life.
We are looking for a highly motivated, experienced and self-driven technical resource to participate in our automation effort in various contexts, with a focus on automating repetitive processes to free up capacity, streamline service delivery, and enable digital transformation. We need someone who has an ability to deliver automated solutions to complex problems and is passionate about automation. This unique opportunity offers a chance to work with modern technologies in a highly rewarding environment.

WHAT YOU WILL DO:

• Design, develop and support technical solutions that automate agent deployments
• Provide input to automation policy, standards and processes
• Participate in pipeline planning, design, develop and support release and orchestration process
• Promote re-use and adoption of solutions across teams through demos and coaching
• Ensure all automations are compliant with SLF security directives and policies
• Create automation playbooks and companion documentation as references, to help the team understand the logic and contents of the automated tasks
• Identify opportunities for automation and guide on effective ways to implement
• Educate others on the use of automation tools and best practices
• Always operate in strict compliance of security and change management directives