Software Developer, Tech Lead [Remote]

at  ScalePad

We’re Hiring!
We’re looking for brilliant thinkers to join our #Rocketeers. If you’ve ever wondered what it’s like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.
What is ScalePad?
ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.
Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.
ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe.
You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.
Your mission should you choose to accept it.
As a Software Developer, Tech Lead, you will lead the optimization and enhancement of our system architecture while driving innovation in our tech stack, specifically supporting our product, Cognition360. You’ll design scalable solutions, improve operational efficiency, and automate key processes. Collaborating with cross-functional teams, you’ll mentor engineers and shape the technical roadmap, ensuring our technology stays at the forefront of innovation.

Responsibilities.

• Lead the analysis and evaluation of the existing system architecture and workflows, identifying key areas for optimization and enhancement.
• Acquaint yourself with our current tech stack, including microservices, C# / .NET, React / Typescript, REST APIs, SQL, and Azure
• Gain in-depth insight into our challenges, business model, and product.
• Create software solutions through stakeholder collaboration, system analysis, and adherence to the development lifecycle.
• Develop and implement strategies to balance resources, improve system logging, and reduce operational noise.
• Proactively address ongoing Azure-related challenges, collaborating directly with Microsoft to ensure timely and effective resolution.
• Create a comprehensive roadmap for maintaining and improving the system’s scalability and performance in the medium to long term.
• Drive automation initiatives to streamline operations and enhance efficiency, minimizing the need for extensive system overhauls.
• Communicate progress, strategies, and key system changes to stakeholders, ensuring alignment with business objectives.
• Develop detailed process playbooks for routine system maintenance, troubleshooting, and non-automated tasks, empowering support staff with clear operational guidelines.

Qualifications.

• 5-7+ years of hands-on experience in SAAS application development.
• Possesses a curious mindset, a passion for continuous learning, and strong problem-solving abilities.
• Extensive experience as a .NET developer, with a deep understanding of Azure services and cloud infrastructure.
• Proficient in Azure DevOps, including CI/CD pipelines, version control, and automated deployment processes.
• Strong problem-solving and analytical skills, with a proven ability to design and implement strategies for optimizing system performance and scalability.
• Demonstrated expertise with Azure Data Factories, SQL Server, and Elastic Pools, managing large-scale data processes and storage solutions.
• Exceptional communication and collaboration skills, with a track record of working effectively with cross-functional teams to achieve shared objectives.
• Capable of working autonomously, driving projects to completion while keeping stakeholders informed of progress, challenges, and solutions.
• Up-to-date knowledge of secure coding practices, ensuring system security and compliance with industry standards.
• Proven ability to mentor and guide junior engineers, fostering growth and adherence to coding best practices.

Perks, Perks, Perks.

• Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
• Training and professional development budget provided to help advance your career and skills (available every year to every employee)
• World-class offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience
• Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office
• A top of the line benefits package
• Monthly stipend to assist with creating the best hybrid work experience.
• Unlimited flex-time policy
• Employee Stock Options
• RRSP matching

Work-life balance.
We love our #Rocketeers! We value their work and recognize that to be a great #Rocketeer you have to have a work-life balance. Our teams work on a hybrid model. This may mean working in one of our hub offices a few set days a week with your team or working remotely, whichever is deemed most beneficial for the success of the employee and specified role. Our goal is to provide the best work-life balance, whether that is in the office or at home.
Even while working remotely our teams are dedicated to staying connected throughout the day, so there is never a dull moment and you still feel part of the community, no matter where you are working from.
Dream jobs don’t knock on your door every day.
ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You’ll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.
We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.
At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual’s unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.
Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we’re creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

• Lead the analysis and evaluation of the existing system architecture and workflows, identifying key areas for optimization and enhancement.
• Acquaint yourself with our current tech stack, including microservices, C# / .NET, React / Typescript, REST APIs, SQL, and Azure
• Gain in-depth insight into our challenges, business model, and product.
• Create software solutions through stakeholder collaboration, system analysis, and adherence to the development lifecycle.
• Develop and implement strategies to balance resources, improve system logging, and reduce operational noise.
• Proactively address ongoing Azure-related challenges, collaborating directly with Microsoft to ensure timely and effective resolution.
• Create a comprehensive roadmap for maintaining and improving the system’s scalability and performance in the medium to long term.
• Drive automation initiatives to streamline operations and enhance efficiency, minimizing the need for extensive system overhauls.
• Communicate progress, strategies, and key system changes to stakeholders, ensuring alignment with business objectives.
• Develop detailed process playbooks for routine system maintenance, troubleshooting, and non-automated tasks, empowering support staff with clear operational guidelines