Solution Customer Success Manager - Digital Supply Chain- Northeast

at  SAP

WHAT YOU BRING:

• Strong executive presence and relationship building skills
• Deep knowledge of business models, strategies, and line of business processes wit
• Proven ability to handle difficult customer situations and discuss complex issues with customer executives
• Experience with cloud software solutions and delivery models
• Line of Business experience in Supply Chain Planning, Asset Management, Manufacturing, Warehouse Management, Transportation Management or Product Lifecycle Management
• Expert level buying center/Lines of Business domain expertise
• Ability to apply risk-mitigation strategies to customer situations
• Knowledge of SAP Supply Chain solution portfolio and the business processes they enable
• Some technical understanding for assigned solution area to address technical issues with customers
• Bachelor’s degree or equivalent required
• Experience in business software
• Knowledge of SAAS and IAAS processes
• Strong program/project management and governance skills
• Expert commercial/deal support skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

SKILLS YOU’LL USE:

Business Acumen
Effective Communication
Influencing Skills
Customer Success Management
Digital Supply Chain
Candidate(s) will be required to work 3 days a week in office/client site as per our Pledge to Flex return to office policy
SAP is not offering relocation with this role
SAP is not offering sponsorship with this role

As a Supply Chain Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering Supply Chain expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of SAP Supply Chain solutions.

• Build deep executive relationships and earn trusted advisor status with customers
• Identify new opportunities for customers to leverage new or expanded SAP solutions within and outside of the Supply Chain portfolio
• Mitigate churn and manage renewals of SAP solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Manage through crisis and de-escalate customer situations
• Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions