Solution Specialist Service Centres

at  Alfa Laval

Alfa Laval is looking for a Solution Specialist to join our Sales and Service Value Stream
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Background
As part of Alfa Laval’s digital transformation, the demand to modernize our service solutions and to standardize the way of working globally is higher and higher.
The Sales and Service value stream focus on delivering great value and good experiences to our customers by providing accurate information and modernized tools, streamline and shortening the total process time. To reach this goal, we are looking for a Solution Specialist with focus on Service Centre operations to join our team for OneService.
About the job
OneService will soon start the roll out of Service Center functionalities globally. As a solution specialist you will work in the development team and but also interact with the Product Management and the business stakeholders. During the roll-out phase, you will actively participate in training activities together with the roll-out team. You will be an important ambassador for the new way of working. You will play an important role to bring in the business knowledge to the team and have an impact on the solution, by participating in analysis, design, and support of the solution. You are aligned with your colleagues in Field Service domain, so the solution is intact and considered for both Field Service and Service Center.

Key responsibilities for this role include:

• Take part in daily operations, to support and actively work with increasing the quality of our solutions
• Knowledge transfer to the team, to raise everyone’s understanding of the service business
• Collect and analyse the pain points in Service Operations
• Analyse on how our solution is used and align it with business process and raise initiatives for improvement
• Be part of the support process, and look for continuous improvement opportunities
• Contribute to the work with business requirements with focus on practical insights on how Service Centres are running.
• Produce documentation and materials for development, support, communication, and training activities
• Working in an agile environment according to SAFE methodology.
• During roll-outs, be part of the roll-out team and able to conduct trainings to business users; traveling may be required sometimes.

Who you are
You have a strong business understanding and are passionate about optimizing processes to improve efficiency and quality. We believe you are self-motivated and can easily network across business functions in an international and cross-cultural environment. You enjoy taking initiative as well as challenges and like to find a solution out from problems. You have an analytical mindset, see solutions rather than problems, and effectively prioritize and execute tasks. Being a team player is your natural way of working and you enjoy progressing and develop yourself and your team towards joined success.
What you know
You are knowledgeable within the Service Center operation in Alfa Laval as well as the interaction with Sales quoting flow, and the connection to finance matters. Ideally you have experience or knowledge of working with support/software development or as Business Analyst. You do have big interests in IT development and have the ability to bridge business and technology and transfer the knowledge and challenges from both sides. You have good communication and presentation skills, fluent in business English and comfortable to present to a large audience. You have a great knowledge about the Service process’s in Alfa Laval, Service Centers in particular and it is a big plus if you have worked across multiple sites and Sales Companies.
What’s in it for you?
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.

• Take part in daily operations, to support and actively work with increasing the quality of our solutions
• Knowledge transfer to the team, to raise everyone’s understanding of the service business
• Collect and analyse the pain points in Service Operations
• Analyse on how our solution is used and align it with business process and raise initiatives for improvement
• Be part of the support process, and look for continuous improvement opportunities
• Contribute to the work with business requirements with focus on practical insights on how Service Centres are running.
• Produce documentation and materials for development, support, communication, and training activities
• Working in an agile environment according to SAFE methodology.
• During roll-outs, be part of the roll-out team and able to conduct trainings to business users; traveling may be required sometimes